To: Jim S who wrote (532 ) 8/4/1998 4:38:00 PM From: Linda Kaplan Read Replies (1) | Respond to
Here's the latest horror from Web Street. I logged on today, which I haven't for quite a while and I found my quotes were turned on again (I'd cancelled them) and that several charges had been made against my account. One was $30 for the quotes I had cancelled. Two were $16 and $35 respectively for "research." Well, the research was for the $100 they owed me, duplicate statements I requested which they never sent, and they never said there was a charge for them either. I tried to talk to the person who could handle the quotes problem but he wasn't in today, and I had to leave voice mail. I tried to talk to Sherry Smith about the "research" charges and had to leave voice mail. You'll recall the last time I called her line was the time that fellow called me back and hung up on me. That was the "research" for which he charged me $35. He had gone to ask Ryan about the $100 credit, Ryan had said he'd never promised it, and then this jerk hung up on me when I tried to ask him about the statements, saying "You'll never get the $100." Well, now they've charged me another $100 in erroneous fees and this is going to escalate pretty soon into an SEC complaint and legal machinations.
