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Non-Tech : Web Street Securities (WEBS) -- Ignore unavailable to you. Want to Upgrade?

To: Jim S who wrote (540)	8/5/1998 8:55:00 PM
From: Robert Giambrone	Respond to of 1339

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To: Jim S who wrote (540)	8/5/1998 11:01:00 PM
From: Linda Kaplan	Read Replies (2) \| Respond to of 1339

Jim, I got a call back from Sherry Smith before I saw your note. She was nice. She told me that it was John Wyatt who had called me back for her last time and that he is aware of my complaints. Apparently he's reading this board and circulating the information. That's good! I explained that the research fees were generated by my attempt to prove that Ryan had promised me a $100 credit, but that no one had told me that there would be fees involved in researching it, and that I would not have agreed to fees of $50 to provide evidence that the $100 credit hadn't been provided. Sherry said she will credit the "research" fees. She said they keep no records beyond 45 days on hand. (I reminded her they are a brokerage firm with accountability going back longer than 45 days.) She said that earlier records are kept on microfiche, so any info you want earlier than 45 days has to be "researched" and that's where the charges come in. She said it's in her power to credit me for the $50 in research fees and she will do that. She said she could not credit the $29.95 for the quotes, since that fee was for June but that I would not be charged for July and she would remember this phone call, so if I am charged again, I should call her to remind her of the call. (You know I will be charged and will have to call her, don't you? I know that.) She said that she is aware from John Wyatt that Joe Fox had said he'd make good the credit that Ryan had promised me on 4/3, but that since he hadn't followed through, it was in Joe Fox's hands. She would speak to him about it to see what he wanted to do and would call me back by Friday afternoon. I gave her the exact time and date of the conversation with Ryan and she said his conversations ARE recorded. Thus, unless the tape is mysteriously erased, there will be hard evidence of Ryan's promise. (I wonder if they can be put in jail for erasing those tapes?) So, all is running smoothly. I have sent partial transfer forms to transfer the majority of my shares there, to Brown. Brown mailed them to Web Street today. I'm tracking the progress. After that transfer is effected, I will have one stock left there, and trivial cash. Those will go to Waterhouse when the Brown transfer is completed. We can have a party when I'm freed. Meanwhile, they HAVE improved their web site and they did turn off my real time quotes today (again). Thanks for your kind support. Linda