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To: gambler who wrote (3292)	8/8/1998 11:39:00 AM
From: Bald Eagle	Respond to of 44908

<<Additional backup is handled by GTE's gold program.>> Well, here's my 2 cents. I don't have personal experience of GTE's maintenance program. However, I have experience of Sun Microsystems. I guess that GTE is similar.They have different levels of maintenance. Gold, silver and bronze. Gold is the highest level and the most expensive. It should mean 7 X 24 coverage with a maximum time of probably 4 hours to have a system engineer on site to handle any system problem. It shouldn't be too hard to find exact details on GTE's web page. I'll see if I can find one.