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Pastimes : Dream Machine ( Build your own PC ) -- Ignore unavailable to you. Want to Upgrade?

To: Zeuspaul who wrote (1987)	8/17/1998 9:24:00 PM
From: ojai	Respond to of 14778

Zeuspaul- With Micron, I have installed additional hardware components, as well as other software. They will help me with the components and software they sold to me, and ignore the other components. They never have asked me to rebuild the hardware to the original configuration before they would help me. I found them to be very accommodating, refreshing in this day and age. -ojai

To: Zeuspaul who wrote (1987)	8/17/1998 11:49:00 PM
From: Michelino	Read Replies (1) \| Respond to of 14778

Re: Hardware Warranty on Upgraded Machine - One Experience Zeuspaul, On one of my gateway machines, I had, since purchasing the machine 1. Replaced the Pentium Processor with an OverDrive 2. Replaced all Simms 3. Replaced the original primary hard drive and added a second 4. Upgraded the OS from WFW 3.11 to Win 95 5. Add NIC and parallel ISA cards None of this was done using Gateway (Needless to say, I eventually built another machine with all the removed parts) When the machine developed a problem (wouldn't boot even after Win 95 was reinstalled on re-formatted HD) and was well into the third year of warranty. I called for service. The first thing discussed was every addition to the machine (only then, in fact, did it dawn on me how little of the original machine was left) But without comment, Gateway then helped me resolve the problem over the course of several sessions, (the machine needed a bios upgrade available on Gateway's site). Of course, there was no on-site service involved. In fact, because Gateway offers life-time phone support, no parts were needed so the warranty was never even invoked. Regards, Michael I called Compaq on another issue. The first thing the Compaq service rep told me to do was remove all non Compaq installed components. Yeucchh. Sounds like they've been hanging out with DEC support too long already.

To: Zeuspaul who wrote (1987)	8/18/1998 8:15:00 AM
From: Sean W. Smith	Respond to of 14778

Are the DELL/Gateway/third party warranties affected if one modifies the original hardware/software configuration? Does one have to restore an original configuration before asking for warranty support? In my near 15 years experience with PC's only Compaq, IBM, and packard bell will pull this crap. I have seen certain TS departments refuse to help after extreme modifications. Generally they will ask you to please remove the suspicous components to simplify their job trouble shooting, which is fair. Seldomly, though. Dell, Micron, Gateway or HP have never given me or my customers this type of crap. IBM Has!, Compaq has! Never, Never buy compaq!!!!! Sean

To: Zeuspaul who wrote (1987)	8/20/1998 5:09:00 AM
From: peter michaelson	Read Replies (2) \| Respond to of 14778

Printer Advice Sought I'm tired of my thermal paper fax and I'm tired of refilling cartridges on noisy inkjet printers. I think I want to buy a multi-function laser printer. I printed out Brother & HP demos at some local stores today and they are beautiful! I forgot how nice laser output is. The color inkjet printer can go to the kids. I hardly ever use color. Any advice for me? Any good web sites comparing the different products available. TIA, Peter