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Technology Stocks : Gateway (GTW) -- Ignore unavailable to you. Want to Upgrade?


To: Kory who wrote (6542)8/20/1998 1:26:00 PM
From: tom pope  Respond to of 8002
 
Kory, you are absolutely right that you cannot determine a trend from anecdotal experiences. Gateway is a good company: it wouldn't have maintained its position for as long as it has, and continue to earn very good reviews in the various PC mags if it wasn't. But it is a fact that one mediocre experience can color one's view of a company. I don't think most companies in the PC business yet understand the importance of customer service in developing repeat buyers.