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Technology Stocks : Western Digital (WDC) -- Ignore unavailable to you. Want to Upgrade?

To: Stitch who wrote (9754)	8/20/1998 10:05:00 PM
From: Neil H	Read Replies (1) \| Respond to of 11057

For what its worth,the head computer salesman at Best Buy in Pittsburgh said that the WDC drives were selling the best. Noticed they also had Quantum and Maxtor. Is this one ready to roll yet? Haven't been following lately but interested if they have sorted out their problems. Regards Neil

To: Stitch who wrote (9754)	8/24/1998 4:00:00 PM
From: fiberman	Read Replies (1) \| Respond to of 11057

This is a good service that they are offering. Customer service goes a long way. Look at Packered Bell, nobody will buy from them twice, becuase they just simply SUCK!!!! 08/24 08:22 Western Digital Kicks Off Expanded Web-Based Customer Support Program, <WDC.N> Western Digital Kicks Off Expanded Web-Based Customer Support Program, Extends Service Options With Online Return Feature IRVINE, Calif.--(BUSINESS WIRE)--Aug. 24, 1998-- WD only hard drive company to offer online return request/status, online troubleshooting Western Digital Corp. (NYSE:WDC) Monday announced that it has expanded its Web-based customer support program with the implementation of its online RMA feature. With the expanded program, Western Digital (WD) plans to extend customer service and support with online options 24 hours a day, 7 days a week for quick and easy answers to general questions about hard drives, return policies, installation, upgrades, PC compatibility, troubleshooting and other commonly asked questions. WD's Web-based customer support program adds the ability to request an RMA (return materials authorization) from WD technical support without making a single phone call. Consumers merely request the RMA online, and the RMA number and other pertinent information is e-mailed back to them. An RMA status report is also available to consumers online to determine when the hard drive will be shipped, method of shipment, tracking number, etc. To access this new feature, visit westerndigital.com. "Our Web-based customer support program is all about making support easier for our customers to obtain," said Ed Inal, vice president of customer support for Western Digital. "WD has received the Channel Champions' award from Computer Reseller News magazine for six years running, with our technical support group picking up high scores in their category area. It is important to us to continue to improve our services. WD was the first company to move to the implementation of a 3-year warranty and we always strive for service improvement -- online support is the next logical step in that process." Western Digital is the only one of the top three hard drive manufacturers to provide its customers with Saturday support -- a peak time for consumer hard drive installation. Western Digital is the only company to provide online troubleshooting for desktop hard drives, leading customers through various procedures related to problem solving for installation, compatibility, software and other related topics. WD is also the sole company to maintain a message board, providing customers with quick access to questions and hard drive issues. "Western Digital began as an electronics company, and has a wealth of expertise in that area," said Inal. "As such WD is the only company to provide and develop its own diagnostic software, which is easily accessible to our customers. WD DIAG, for example, diagnoses and repairs the most common hard drive problems." Western Digital Corp. is a leader in information storage products and services. The company designs and manufactures hard drives for personal and enterprise-wide computing, and markets them to leading systems manufacturers and selected resellers under the Western Digital brand name. Western Digital is the first Fortune 500, multinational company to have been awarded company-wide ISO 9001 registration, linking all WD organizations with a consistent global standard for quality processes. The company was founded in 1970 and has long been noted for its storage and end-market systems-level design knowledge. The company's World Wide Web home page can be found at westerndigital.com. Western Digital is a registered trademark of Western Digital Corp. All other brand and product names mentioned herein are the property of their respective companies. --30--JS/np* CB/np CONTACT: Western Digital Corp., Irvine Brenda Bennett, 425/869-6467 brenda.j.bennettwdc.com Today's News On The Net - Business Wire's full file on the Internet with Hyperlinks to your home page. URL: businesswire.com (c) 1998 Business Wire