Natural MicroSystems and Genesys Partner to Equip Call Centers with Award-Winning IP and PSTN Telephony Technology
FRAMINGHAM, Mass.--(BUSINESS WIRE)--Aug. 27, 1998--Natural MicroSystems(TM), the technology leader in Open Telecommunications(TM), today announced that Genesys Telecommunications Laboratories, a leading developer of call center solutions, has agreed to certify Natural MicroSystems' award-winning Alliance Generation network interface and DSP boards and Fusion(TM) programmable IP Telephony platform for its Genesys T-Server Framework product. As a result, the more than 100 Genesys VARs and System Integrator Partners will soon be able to offer T-Server Framework enterprise software that utilizes Natural MicroSystems' high-performance voice processing platforms for IP and PSTN-based call centers.
"As a leader in the call center solutions market, Genesys is in a position to take its already full-featured products to the next level by providing its customers with scaleable high-quality voice and fax over IP capabilities," said Allen Carney, vice president of marketing for Natural MicroSystems.
"The call center market is highly innovative, with enormous growth opportunities for both companies, and we're very excited to be partnering with a leading provider of software solutions for this market."
"We see the integration of IP and PSTN telephony as the next step in providing innovative call center solutions. Our partnership with Natural MicroSystems allows us to provide the most scaleable solutions for our customers," said John McNulty, Vice President of Sales, Services and Business Development for Genesys. "We chose Natural MicroSystems because it's a leading provider of enabling technology for both IP and PSTN networks, and this strategy aligns nicely with ours."
About Genesys T-Server Framework
Genesys T-Server Framework integrates diverse telephony systems, enterprise databases, agent desktop applications, call center applications, and media into a unified customer interaction network for any size enterprise. The complete interaction framework integrates key call center components including premise or central office switches, ACD/PBX systems, IVR systems, and computing systems, enabling the integration of diverse media including voice, data, email and web.
About Alliance Generation
The award-winning Alliance Generation (AG) product line is a family of full-function digital signal processing (DSP) resource cards and an integrated software environment for the development of systems that require voice and call processing, speech recognition, fax, switching, and integration of telephone systems and computer or database systems. Each AG board can connect to a daughterboard which can either expand the number of ports or can add support for the additional functions, such as speech recognition. The Alliance Generation architecture uses DSP resource capabilities efficiently, allowing it to integrate fax algorithms with standard voice and call processing algorithms simultaneously. The integration is seamless and provides the dynamic availability of call, voice and fax processing resources on demand.
About Fusion
Fusion enables voice, traditionally transmitted via circuit switching over the Public Switch Telephone Network (PSTN), to be reliably and quickly transmitted via packet switching over IP-based networks, including corporate intranets and the Internet. Fusion uses an intelligent hardware and software architecture that integrates Public Switched Telephone Network (PSTN) interfaces, telephony protocols, speech encoding, LAN interfaces and data protocols into a cohesive, open and flexible development platform. Using Natural MicroSystems' integrated CT Access software development environment, developers are able to bring upgradeable full-featured IP telephony solutions to market quickly and cost-effectively.
About Genesys Telecommunications Laboratories
Genesys Telecommunications Laboratories, Inc. (NASDAQ:GCTI) is an enterprise software company specializing in customer interaction and computer telephony solutions. Genesys' products - found in call centers of industry-leading companies around the world - integrate and extend the capabilities of a company's computer, telephony and database systems.
This enables companies to enhance customer service, improve efficiency and productivity, and increase revenues and profits. Headquartered in San Francisco, Genesys serves over 300 customers in the North American, European, Asia/Pacific and Latin American regions directly from 27 sales offices and indirectly through a select group of industry leading solutions providers. For more information, please visit Genesys at genesyslab. com or call 1-888-GENESYS (in the U.S.).
About Natural MicroSystems(TM)
Natural MicroSystems(TM) (NASDAQ:NMSS), based in Framingham, Mass., is the technology leader in Open Telecommunications, providing hardware and software technologies for developers of high-value telecommunications solutions. The Company's state-of-the-art technology enables a growing international network of OEMs, VARs, systems integrators and service providers to reduce time to market, leverage development resources, and offer truly global communications products.
Natural MicroSystems products are installed in more than 40 countries worldwide. Founded in 1983, Natural MicroSystems developed Watson(R), the first product to utilize digital signal processor (DSP) technology in PC-based telephony products, and has been a leader in the creation of MVIP and H.100, the industry standards for interoperability in PC-based telephony products. More information on the company is available at nmss.com.
Natural MicroSystems and Open Telecommunications are trademarks of Natural MicroSystems Corp. Alliance Generation and Watson are registered trademarks of Natural MicroSystems Corp. MVIP is a trademark of GO-MVIP, Inc. All other product or corporate references are trademarks or registered trademarks of their respective companies.
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CONTACT: Natural MicroSystems
Karen Connor, 508/271-1380
karen_connor@nmss.com
or
Genesys
Lynda Kate, 415/551-2868
lynda@genesyslab.com
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