To: Geoff Nunn who wrote (31884 ) 8/30/1998 3:09:00 PM From: FR1 Respond to of 97611
Geoff - You are covering the Dell side fairly well. I'm happy to see either one win. Actually, you missed some good points such as China factories just opening and Dell hiring in Texas at a ferocious clip, etc. I'll play the other side to make interesting conversation. Let's look at the CPQ good points. Before we start, I don't think analyzing yesterday's figures is much help. CPQ is going through a tremendous transition. Nobody will support the idea that yesterday's figures can be extrapolated to hold weight for the coming year. So let's just look at a few fundamental things:1) Compare high-end equipment sales - CPQ has fiber channel systems for sale now, and all kinds of things from DEC for high-end hardware. DELL has no sizable presence in this market.2) Compare low-end sales (sub $1,000) - Dell has none. Numerous times in the past Dell has said they recognize the market can not be ignored and they are going to do something about. They never do. Micro warehouse, PC Mall, CDW, all the cataloguers are featuring CPQ systems that are selling for $499. I saw Mike Dell comment on it and he said he doesn't like the margins of the low-end systems and prefers the high-end desktop systems.3) High end desktop/laptop - Dell makes almost all of their money here. They are very efficient at assembling other people's components into boxes and getting the latest technology to you cheap.Components: CPQ makes a lot of chips, even CPUs, and this has got to make those components cheaper. I don't think DELL compares well in this regard. Dell feels the OEMs make the stuff cheaper - let them suffer the overhead. On the other hand, the OEMs are going to pass on their overhead to you in markups. You are also at the mercy of the OEM if there are shortages, major hardware problems, bankruptcies, etc.Internet: CPQ has just started turning its firepower and attention to direct Internet sales. It may take a while to get it right but there is no reason they can't match DELL. In fact, they should exceed Dell because they have more to sell. I look at DELL systems in their catalogues and look at CPQ. Very little difference. Dell may come out with something a month or two ahead of CPQ but that splash evaporates in a month or two. Everybody knows that.Point of Purchase Sales - Name me three chain stores that sell Dell computers. Name me one...aahhh forget it. If you want to make the argument that selling computers in stores is a money losing idea, then there would be no chain computer stores in the usa. Did Radio Shack or CompUSA file for bankruptcy this week? I must have missed it. Now let's go to the third world nations. Is Radio Shack and other chains moving into third world nations? Yep. Let's all take a guess at how many computers are going to be bought through the internet in third world nations. How about through nice, slick, direct mail ads? How many high end desktop computers will be bought in third world nations? Point of Purchase exposure is not to be ignored in the years ahead.Summary: Basically, I think Dell realizes all the above and has analyzed the situation. They have decided the only way out is to go up (because that is where the margins are). DELL is trying to present themselves as high-end vendor as you can see with their recent server offerings and publicly. A betting person might say that IBM and CPQ will really hammer them upstairs. They can beat them on hardware and beat them on support. I once owned a DEC and hated the prices but loved the fact that when there was a problem a DEC rep was at my site immediately and knew all the DEC hardware thoroughly. Problem solved in a flash plus the guy knew all the upgrades and new stuff. I once had a third party hardware support guy come out and can't tell you what a expense and mess it was. We are betting on the future. Who knows how it will all play out? - Not me. I'm betting on both but more on CPQ than DELL for the coming year. Franz