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To: TheRainmaker who wrote (2475)8/31/1998 10:53:00 AM
From: Amsterdam  Read Replies (1) | Respond to of 3033
 
Most of the switch vendors have proven to be very good at routing voice yet very poor when it comes to integrating and routing data. A screen pop is normally the hand-off point from voice to data. When you talk about routing, it depends on whether you're routing voice or data, or more commonly both.



To: TheRainmaker who wrote (2475)8/31/1998 1:13:00 PM
From: Lizzie Tudor  Read Replies (1) | Respond to of 3033
 
Tim,
I wasnt referring to implementation time. I really dont know how long it takes to implement call center or any front office package. I was talking about the R&D effort required to integrate a separate package into the Oracle ERP suite. Its the old 80/20 rule. A lot of work, so you better acquire somebody worthwhile is my point. Psft seems to know how to do that btw.

Michelle


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