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Politics : Clinton's Scandals: Is this corruption the worst ever? -- Ignore unavailable to you. Want to Upgrade?

To: Zoltan! who wrote (3560)	9/2/1998 7:19:00 AM
From: Zoltan!	Read Replies (1) \| Respond to of 13994

Radio Shack backs down: Case dismissed A follow-up now to our item yesterday about whether Linda Tripp was warned when purchasing a tape recorder from Radio Shack that it was against Maryland law to secretly record conversations within the state. We quoted Ron Trumbla, a spokesman for Radio Shack's parent company, the Tandy Corp., as saying it was Radio Shack's policy to inform customers that it is illegal to record someone without their consent in Maryland. Mrs. Tripp, he says, was warned. Whether that is true or not is now under investigation in the state of Maryland. However, a gentleman quoted in yesterday's column said he purchased a similar recorder last week from a Radio Shack in Frederick, Md., but wasn't informed of anything, even after he asked for "the Linda Tripp model." Now, a Radio Shack manager, who asks not to be identified, tells this column that while company policy is to "inform the customer," that's not always the end result. He says "during harried crushes of customers we sometimes do not have or do not take the time to properly inform the customer in accordance with company policy. It is totally ludicrous to assume that we always do the right thing. "There are many times a customer leaves my store when I realize I failed to properly inform them of an important ... requirement for proper utilization of the product I have just sold them. Too often, new employees are overwhelmed by the mass of information they must absorb, retain and perpetuate to the customer. "Radio Shack management is, rightly, trying to cover their tails," he says. Finally, we hear from another Radio Shack customer, Wiley Hooks: "I purchased a device designed to sense phone activity and start a tape recorder automatically. Its only purpose is to record phone activity. The clerk even drew a diagram of how to install it. "However, the only advice I got was to keep the batteries fresh." washtimes.com