Keynote Internet Performance Bulletin: Online Stock-Market Trading Frenzy Produced Minimal Impact on General Internet Users
Business Wire - September 03, 1998 03:01
%KEYNOTE-SYSTEMS SCH EGRP %CALIFORNIA %COMPUTERS %ELECTRONICS %COMED %INTERACTIVE %MULTIMEDIA %INTERNET V%BW P%BW
SAN MATEO, Calif.--(BUSINESS WIRE)--Sept. 3, 1998--
Based on Over 1.2 Million Performance Measurements by Keynote Systems
The online stock-market trading frenzy of the past few days produced a minimal impact on overall Internet performance according to 1.2 million performance measurements collected by Keynote Systems, the recognized authority on Internet performance.
Overall Internet performance on Monday and Tuesday was actually 4 to 9 percent faster than during the same hours the previous week, indicating that increased online stock-trading activities and information requests on those days generated a negligible effect on the performance experienced by general Internet users.
Average download times of the home pages of the Keynote Business 40 web sites as measured in 26 large U.S. metropolitan areas averaged 8.12 seconds, 7.86 seconds and 7.11 seconds during stock-market trading hours on Monday through Wednesday of the current week.
Sixteen detailed performance graphs showing overall average Internet performance for the previous eight business days compared to the measured performance of the Charles Schwab (NYSE:SCH) and E-Trade (NASDAQ:EGRP) public web sites are available on Keynote's web site at keynote.com.
The daily Internet performance averages for each of the past eight business days during stock-trading hours were:
Monday, Aug. 24 -- 8.92 seconds
Tuesday, Aug. 25 -- 8.19 seconds
Wednesday, Aug. 26 -- 6.90 seconds
Thursday, Aug. 27 -- 6.52 seconds
Friday, Aug. 28 -- 6.13 seconds
Monday, Aug. 31 (selling frenzy) -- 8.12 seconds
Tuesday, Sept. 1 (buying frenzy) -- 7.86 seconds
Wednesday, Sept. 2 -- 7.11 seconds
"Last October, large numbers of users could not get through to leading financial-services web sites to obtain stock-market information or execute trades," said Umang Gupta, chairman and CEO of Keynote Systems in an interview on the ZD-TV television network. "This time, the performance of sites such as Charles Schwab, E-Trade, DLJdirect (NYSE:DLJ) and Fidelity was well within reason and their availability exceeded 98 percent."
How Keynote Measures Internet Performance
To measure quality of service on the Internet, Keynote Systems uses its Keynote Perspective(tm) service to measure how long it takes to access and download web pages via industry-standard HTTP (HyperText Transfer Protocol), the same protocol used by the Microsoft (NASDAQ:MSFT) and Netscape (NASDAQ:NSCP) web browsers.
The measurements are performed every 15 minutes around the clock from each of Keynote's 52 automated measurement locations around the world that are connected to the Internet via T-1 communication lines. This produces over 34,000 discrete measurements of download speeds each week for each of the more than 1,000 web sites whose quality of service Keynote measures for its customers.
Performance results and failure rates for specific measured web sites, for a popular Site-of-the-Week and for the web sites comprising the Keynote Business 40 Internet Performance Index are available in real time via Keynote's Web Edition software through a Java-enabled web browser and also via Keynote's Professional Edition analysis software for Windows 95 and NT that is available for free download from the company's web site at keynote.com.
The company also offers a free one-week comparative performance appraisal against the Site-of-the-Week and the Keynote Business 40 web sites, with its Keynote Perspective service, to any company that develops or operates a business web site with a registered domain name and submits an application online at keynote.com.
The Keynote Business 40 Internet Performance Index is an industry-standard metric of the overall health and performance of the Internet that is published weekly in InfoWorld, The Industry Standard and other leading business and trade publications. The Index comprises 40 important web sites in six categories of publishing, search engines and directories, business services, financial services, high technology and communications.
The Index provides Keynote customers historical and real-time performance measurements for the web sites of CNNfn (NYSE:TWX), the New York Times (NYSE:NYT), Ziff-Davis (NYSE:ZD), Excite (NASDAQ:XCIT), InfoSeek (NASDAQ:SEEK), Yahoo (NASDAQ:YHOO), Federal Express (NYSE:FDX), 3Com (NASDAQ:COMS), Cisco Systems (NASDAQ:CSCO), Dell (NASDAQ:DELL), Gateway (NYSE:GTW), Hewlett-Packard (NYSE:HWP), IBM (NYSE:IBM), Intel (NASDAQ:INTC), Novell (NASDAQ:NOVL), Oracle (NASDAQ:ORCL), Sun Microsystems (NASDAQ:SUNW), WorldCom/UUNET (NASDAQ:WCOM) and 22 other companies.
About Keynote Systems
Keynote Systems is the world's leading supplier of Internet performance data and diagnostic services to companies with e-commerce web sites. The company markets Keynote Perspective, a global real-time service that measures, assures and improves the Quality of Service of e-commerce web sites around the world. The foundation of the service is an extensive network of customizable software measurement agents connected to the major Internet backbones in dozens of metropolitan areas worldwide plus a sophisticated operations center for collecting and disseminating Internet performance data.
Keynote customers include some of the world's busiest and most successful e-commerce web sites and web-hosting companies -- including Amazon.com (NASDAQ:AMZN), American Express (NYSE:AXP), Compaq Computer (NYSE:CPQ), Concentric Network (NASDAQ:CNCX), DIGEX (NASDAQ:ICIX), DoubleClick (NASDAQ:DCLK), Exodus Communications (NASDAQ:EXDS), GeoCities (NASDAQ:GCTY), N2K Inc. (NASDAQ:NTKI), National Semiconductor (NYSE:NSM), and The SABRE Group (NYSE:TSG) -- which use the service to ensure competitiveness and improve customer satisfaction.
For further information about Keynote Perspective, or to schedule a free one-week comparative performance appraisal of a web site, visit Keynote's web site at keynote.com or contact the company at Keynote Systems, Inc., Two West Fifth Avenue, San Mateo, California 94402, telephone 650/524-3000, fax 650/524-3099, email info@keynote.com
Note to Editors: Keynote, Perspective, and The Internet Performance Authority are trademarks of Keynote Systems, Inc. Other trademarks are the property of their respective owners.
The company E-Trade actually uses an asterisk instead of a hyphen, but asterisks do not transmit over all wires accurately.
CONTACT: Keynote Systems
Gene Shklar, 650/524-3011
gshklar@keynote.com
or
Lindsay PR
Mary Lindsay, 408/984-7242
mlindsay@sjm.infi.net
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