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To: ANANT who wrote (256)9/6/1998 2:41:00 PM
From: ANANT  Respond to of 395
 
Further articles:

Business Week's Plan for Action
CUT INTEREST RATES
Central bankers of the Group of Seven industrialized nations should coordinate cuts in interest rates to increase global liquidity

CUT TAXES
To promote economic growth, the U.S., Japan, and Western Europe should cut tax rates

LIQUIDATE BAD DEBTS
Governments should broker a deal to wipe out bad debts--and force banks to take a hit for their ill-advised loans

KEEP MARKETS OPEN
Congress should extend NAFTA and give the International Monetary Fund an $18 billion infusion--but only if the IMF adopts pro-growth policies

GET JAPAN MOVING AGAIN
Balky Japan must finally cut taxes and boost liquidity to restore economic growth

TAME HOT MONEY
Developing countries need to avoid capital controls, and instead beef up financial disclosure and bank supervision

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THE FED: NO SIGN OF THE DOVE, YET
Greenspan isn't likely to rock the monetary policy boat
As soon as the Federal Reserve's annual policy gabfest in Jackson Hole, Wyo., broke up on Aug. 30, Alan Greenspan dashed off to one of his favorite summer vacation spots, a tennis camp in California. But you can bet the Fed chairman had his hands full between sets. With Russia in chaos, Asia's currency crisis threatening to take down Latin America, and Wall Street buffeted, Greenspan is the man on the spot. Increasingly, traders, business leaders, and politicians are looking to him to bring stability to a wobbly global economy.

Their advice to Greenspan: a bold interest-rate cut by the U.S. central bank. It would aid emerging markets parched for liquidity and provide a psychological lift to investors who fear the global economy is in a deflationary spiral, they hope. National Association of Manufacturers President Jerry J. Jasinowski, for one, is imploring Greenspan to slash the federal funds rate, charged on overnight interbank loans, from 5.5% to 5%, to ''help prevent the spread of worldwide recession.'' Ford Motor Co. Chief Economist Martin B. Zimmerman agrees on the need for a rate cut, taking note of the ''risk that the financial market instability could erode consumer and business confidence.''

But Greenspan is likely to spurn such appeals, at least for now. The Fed chief has long been praying for a slowdown of the U.S. economy and an orderly correction to an overheated stock market. Now that he has gotten both wishes, Greenspan is not about to rock the monetary-policy boat--as long as conditions on Main Street and Wall Street don't deteriorate much more.

EIGHTIES REDUX? Fed officials say that if more foreign currency crises erupt, sending U.S. markets down, say, an additional 10% or 20%--and creating a worldwide panic--Greenspan might be inclined to jump in with a rate cut to provide some psychological support to global markets. Indeed, some senior Fed officials say that if such a gloomy scenario came to pass, they might push for a coordinated rate reduction with central banks in Europe, where economic conditions also remain relatively strong. There is precedent: The U.S. has coordinated monetary policy with other governments in response to past global crises.

Still, as nervous as they are about global events, Fed officials appear in no rush to act--in part because they aren't sure a rate cut by itself is a magical salve for the world's ailments. True, lower U.S. rates would briefly help the few countries that peg their currencies to the dollar, such as Hong Kong and Brazil. A small rate cut not coordinated with any actions by other countries, however, would do little to pull Asia's struggling economies out of recession--and accomplish nothing in Russia, whose problems stem from a lack of political will to adopt market reforms. ''How would a rate cut solve Boris Yeltsin's real problem--that he can't collect taxes?'' asks one Fed official.

The economies of Korea, Thailand, and other Tigers will start to mend, Fed officials argue, only when they swallow the bitter medicine prescribed by the International Monetary Fund--namely closing insolvent banks, balancing their budgets, and ending the incestuous ties between business and government.

That belief is shared by some Wall Street economists who say that without structural reforms in countries such as Indonesia or Russia, foreign investors are unlikely to return. They say the risk from a rate cut is that any extra liquidity created by the Fed might only flow back into the U.S. and other safe-haven markets, which are already awash in liquidity. ''Monetary policy is not the panacea for the rest of the world's problems,'' says John Lipsky, chief economist at Chase Manhattan Bank, who nonetheless believes the U.S. economy will slow enough on its own to warrant a rate cut.

What's more, most of the Fed officials surveyed insist that a rate cut is out of the question if the U.S. economy remains strong. ''We'd be hard-pressed to do something that wasn't justified by domestic conditions,'' says one insider. ''Our mandate is not to be the central bank to the world.''

So far, the Fed sees few signs that the domestic economy is losing serious altitude. After a temporary lull in the second and third quarters in the wake of a massive eight-week strike at General Motors Corp., some Fed officials are bracing for a snap back in the fourth quarter. Some officials see the possibility of growth above 3%--double the estimated rate for second and third quarters--and maybe as high as 4%. One reason: GM is ramping up production as fast as it can to replenish inventories depleted by its strike. That alone could add as much as 1.5 percentage points of growth in the fourth quarter.

Still, Fed officials acknowledge that the risks have shifted from an overheated, inflation-prone U.S. economy to one at risk of being destabilized by a stock market crash or dragged down by the deflationary forces sweeping Asia. That's why St. Louis Fed President William Poole, who favored a rate hike in May, voted with other Fed policymakers to stand pat on rates in July.

CHAIN REACTION. And while just a few months ago some Fed officials would have welcomed a stock market correction, today they admit they're watching closely to make sure that the downturn doesn't crimp consumer spending --and set off a chain of events that triggers a recession. That would justify monetary easing that would keep the economy from dipping into recession.

For Greenspan, the trick is to make sure the domestic economy stays strong enough to keep the world from drifting into a synchronized slump--and pulling the U.S. with it. If his interest-rate calls prove accurate, he may even find more time to work on his backhand.

By Dean Foust in Washington

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WHY NO COMPANY IS IMMUNE

A few months ago, Gillette Executive Vice-President Jorgen Wedel said Russian sales of its razors, batteries, and toothbrushes would more than double, to $500 million in five years, from $200 million in '97. Today, with the ruble in shambles and Russia retreating from market capitalism, that forecast has been reduced to rubble.

It might be bearable if the problems were confined to Russia. But with markets from Asia to Latin America also in or near crisis, ''every multinational is going to have a much stronger headwind,'' says Jay H. Freedman, an analyst at Chicago investment firm Lincoln Capital Management Co.

The damage won't be confined to the most global companies, such as Coca-Cola Co. and Gillette Co. ''There is not a U.S. company that does not have global exposure, directly or indirectly,'' warns Maureen Allyn, chief economist at Scudder Kemper Investments Inc.

Take Chrysler Corp., which isn't in Russia at all and has just minor operations in Asia. ''It's not our direct exposure to these areas that has me concerned,'' says Chairman Robert Eaton. ''As it gets worse, that's starting to affect the multinational companies back here...[and] the people who work for them.'' Ultimately, he adds, ''that starts to affect the people who buy cars.''

While a flood of cheap imports from distressed countries is great for American consumers, it wreaks havoc on domestic manufacturers. ''The U.S. is bearing a disproportionate part of the burden as these countries try to export their way out of crisis,'' complains Andrew G. Sharkey, president of the American Iron & Steel Institute.

As recently as July 1, analysts surveyed by First Call Corp. thought companies in the Standard & Poor's 500 would post 10% profit growth in the third quarter. That number has now been slashed to just 3.7%, says First Call's research director, Charles L. Hill. He predicts that after Labor Day, ''the number will go significantly lower.''

Standard & Poor's DRI says S&P 500 profits will fall 3.2% for 1998 and then rise about 5% in 1999. ''Corporations are caught,'' says David A. Wyss, chief economist at DRI, a unit of BUSINESS WEEK publisher The McGraw-Hill Companies. ''Their employment costs are going up due to tight labor markets, but they can't pass it on due to the strong dollar and import competition.''

Still, far from retreating, many multinationals are boosting bets on emerging markets. Ford Motor Co. says it will keep bidding for insolvent Korean carmaker Kia Motors Corp. Campbell Soup Co. is also scouting for buys in Asia. ''Mexico taught us that when there's a crisis, that's when smart people can move in,'' says Campbell CFO Basil L. Anderson. Indeed, Gillette is going ahead with a $40 million plant in Russia's St. Petersburg. Ultimately, the crisis could leave prepared U.S. multinationals even stronger in emerging markets.

By William C. Symonds in Boston, with bureau reports

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THE MARKET: IT'S NOT SO BAD, HONEST...

But gurus say the highs for the year are behind us
Stock prices are showing all the stability of a kid on a pogo stick. They're gyrating between the fear that poorly understood forces abroad will infect the U.S. economy and the hope that the U.S. will continue to shake off the contagion, as it has to date. Fear won out on Aug. 31, when the Dow Jones industrial average tumbled 512 points. Hope claimed victory in the 288-point snapback on Sept. 1. It promises to be a long, hard slog to the end of the year, one that surely will leave few investors untouched.

Does the turbulence represent a pause in the bull market--or does it signal the onset of a bear market, even a recession? Many investment pros say the odds favor the relatively strong economic fundamentals of the U.S. market withstanding the global malaise. Most also believe, however, that stocks will not hit new highs in 1998 and that there's a good chance that the market has not yet hit bottom. The challenge is figuring out what fair value should be, given such a murky earnings outlook.

Investor jitters were very much on the minds of Merrill Lynch & Co. Chairman and CEO David H. Komansky and Merrill President Herbert M. Allison Jr. on Sept. 1. That morning, the pair warned Merrill employees in a memo that ''selling in the equities markets has reached an emotional stage...with further declines possible before a bottom is reached.'' That day, Merrill's quantitative strategist lowered his recommended allocation to equities from 55% to 50%.

For some market-watchers, the fear runs deeper. If policymakers abroad don't take strong action, some say, the malaise will only worsen and spread, and the likelihood of it spilling over into the U.S. will increase. ''The biggest risk is if policymakers get stuck thinking inside the box,'' says Credit Suisse First Boston chief investment strategist Christine A. Callies. ''If they're too concerned with the relatively short-term issues of currency valuations and so forth, that could lead to their not doing enough to help stabilize the global situation.''

The fear that the Asian contagion will spread to Latin America and to America's trading partners in the North American Free Trade Agreement, Mexico and Canada, is a big factor in the recent market jitters. On the margin, export trade can be a swing factor for the economy, says Mitchell Held, co-manager of U.S. economic research at Salomon Smith Barney.

Abby Joseph Cohen, Goldman Sachs' bullish strategist, believes the strong fundamentals of the U.S. market can offset the global weakness. She doesn't foresee a worldwide recession in 1998 or 1999 and thinks the upheaval in foreign markets will ultimately have little impact on U.S. economic growth, corporate profitability, and cash flow. On Sept. 1, she upped her recommended stock weighting to 72% from 65%. With the Dow closing at 7539 on Aug. 31, Cohen pegged the market as 12% to 15% undervalued, using a Goldman Sachs inflation-based valuation model.

SKIMMING THE FROTH. With the average price of shares listed on the New York Stock Exchange sinking to $38.97 on Sept. 1, down from the high of $47.65 on July 17, a lot of froth has been skimmed from the market. Indeed, many of the models show the stock market to be a good value. Using a forecast of operating earnings of $51 for the Standard & Poor's 500 stock index, and an interest rate of 5.5% on the long bond, Morgan Stanley Dean Witter's dividend discount model shows fair value for the S&P 500 at 1055--or about 6% above its Sept. 2 level. And with the long bond yield now at 5.3%, the market may be undervalued by about 11%.

The trouble with such models: They don't fully capture all the things that affect stock and bond prices, such as bonds' safe haven status today. ''Our valuation model can't judge a flight to quality,'' says Brian F. Rauscher, U.S. investment strategist at Morgan Stanley Dean Witter.

Less bullish strategists than Cohen lay out a convincing scenario for weaker corporate earnings. In fact, earnings-growth estimates for the third quarter have slid from 8.6% on July 17, when the market peaked, to 3.2% on Sept. 1, according to First Call Corp. Their gloomy scenario: A spreading global meltdown that keeps stocks volatile, shakes consumer confidence, and curbs consumer spending. Prudential Securities Inc. strategist Greg A. Smith forecasts low-single-digit profit growth in 1999, since he doesn't see much reason to think revenue growth will expand with pricing power so weak worldwide. But a drag on earnings may be offset by a boost from lower interest rates.

If the stock market doesn't regain more ground soon, it could start cutting into expectations for economic growth. Down markets tend to slow consumer spending. Held says that if the U.S. stock market drops 10% and stays at the lower level for a prolonged period, the gross domestic product will be 0.7% lower than it would have been otherwise. The Dow has suffered a 17% drop from its mid-July peak. If a 20% correction dug its heels in, all else being equal, ''you'd probably end up with below-trend GDP growth for 1999,'' he says. The trend for growth is 2% to 2.5%.

Some technical analysts see signs of a bottom. Ronald E. Elijah, portfolio manager of the Robertson Stephens Value + Growth Fund, points to an indicator tracked by Merrill Lynch's Richard McCabe. It shows the number of stocks on the New York Stock Exchange trading above their 200-day moving average. After peaking at 80% in late 1997, the reading fell below 19% the week of Aug. 24. According to McCabe, history shows readings near or below 20% to be ''a deep oversold condition for the market, which can be one ingredient for a major bottom.'' Elijah is reassured by that--but isn't ready to buy yet. ''I want to let things settle down,'' he says. ''In such a frantic period, you can make so many mistakes.''

Neither the bull nor the bear camp is likely to declare victory soon. In coming weeks, the market will react to third-quarter pre-announcements, which tend to be negative. In such an unsettled environment, investors can count on only one thing: They won't be bored.

By Suzanne Woolley in New York
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To: ANANT who wrote (256)9/6/1998 3:19:00 PM
From: ANANT  Respond to of 395
 
Contd from previous post

SO YOU WANNA BE CONAN THE CONTRARIAN...
Amid the last great bear market, the 1973-74 fiesta that sent stocks halfway to oblivion, there was one guy couldn't stop buying. Even as other investors dumped their shares of such companies as Ford, Dean Witter, and Ogilvy & Mather, he snapped them up, using not just the cash he had saved but raising $20 million more to keep going. It was pure contrarian bravura--and it worked for Warren E. Buffett.

Is today another such moment? That's debatable. But if you're intent on being a buyer right now, you're going to need the same raw material--cash--that the legendary investor could hardly get enough of 25 years back. And if you do your investing through mutual funds, consider focusing on those that went into the summer sell-off sitting atop tidy piles of the green stuff.

With stock prices 18% lower than they were just seven weeks ago, mutual-fund managers who are armed with plenty of cash have the means to make the most of the new market. ''If you are looking to get into a fund,'' notes Kevin McDevitt, an analyst at Morningstar Inc., ''you want someone who has cash on the sidelines and can take advantage of opportunities.''

PICKING AND CHOOSING. To spot such funds within the 4,500 U.S. stock mutuals, BUSINESS WEEK searched Morningstar's Principia database and came up with a list of possibilities. We stuck to funds that are open to new investors for initial stakes of no more than $5,000 and those that held at least 25% of their assets in cash before the market plunge.

What have these funds been doing with all that dough? In a word, buying. ''We're getting a chance to buy things more on our terms,'' says Mark O. Robertson, a manager of Vontobel U.S. Value Fund. Its cash level early this summer ran at 33%. Now, it's closer to 20%, as the fund has bought blocks of McDonald's, Sherwin-Williams, Coca-Cola, and American International Group. Robertson now hopes to pick through the wreckage among big bank stocks such as J.P. Morgan & Co., down from its high. ''It would be nice if we don't have a spike back up in the market and have the time to evaluate things,'' he says.

''FUSSY.'' Berger Select's Patrick S. Adams closed August with 38% of his fund in cash and swiftly cut that to 28% on Sept. 1 as he loaded up on technology, financial, and consumer stocks. ''It's just extraordinary, the carnage that has occurred,'' Adams says. ''The bargains are much more prevalent now than in 1987.''

Not everyone is so enthusiastic. ''We're being fussy buyers,'' says Michael Sandler, Clipper's co-manager. He aims to buy stocks in companies at 60% to 70% of their underlying value and reports finding few of those gems, even now. ''I'm nibbling,'' says Oppenheimer Growth's manager, Robert C. Doll Jr.

Clipper and other cash-rich funds have suffered under loads of greenbacks that earned money-market rates while rivals, carried by the bull's long run, charged past. But if the market rallies again, these funds will have a turn to show what they can make of capitalism's most basic building block.

By Robert Barker in Melbourne Beach, Fla.
-----------------------------------------------------------------

They've Got the Cash

FUND CASH POSITION TOTAL RETURN*

BERGER SELECT 28.00% 24.30%
CLIPPER 40.00 0.20
FRANKLIN GROWTH I 33.40 -0.11
OPPENHEIMER GRTH. 30.00 -10.00

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WALL STREET RECORKS THE BUBBLY

After a seven-year securities-industry bonanza, the party's over
For almost seven straight years, Wall Street has been raking in the big bucks. Contractors from Connecticut to the Hamptons are scrambling to build handsome stone mansions, while New York-area car dealers can't keep enough BMW convertibles in stock to meet demand. All this courtesy of a cascade of fees and commissions. The question now: Is this party over?

The answer is a resounding yes. The stock market's drop has crushed brokerage stocks, with the biggest firms down 25% to 45% from their 1998 highs. And many of Wall Street's biggest firms are more than 30% owned by employees. Driving those stocks down is the fear that more losses from Russia and other emerging markets may be announced.


Equally worrisome is that another Wall Street engine--the debt- and equity-underwriting markets--has ground to a halt in response to market volatility. Only one IPO has been launched since Aug. 24, and 10 were withdrawn in the past month, says analyst Randall Roth of the IPO Plus Aftermarket Fund. ''There is underwriter rubbernecking. Everyone is stopping to look at the carnage,'' he says.

The result? Expect the securities industry to shift into retrenchment mode, with cuts in bonuses and layoffs. ''It's a reasonable thing to get prepared for a tough environment,'' says James Dimon, co-chief executive officer of Salomon Smith Barney, which just announced a $150 million net loss from its Russian and emerging-markets businesses.

London will get hit first. ''You won't see layoffs here for a bit because U.S. staffs are relatively lean,'' says headhunter Joan Zimmerman at G.Z. Stephens. Still, at 289,300, the securities industry's 1998 head count has passed its 1987 high of 260,000. As a harbinger of tough times in the U.S., local securities firms from Moscow to Jakarta are cutting jobs. Rumors are rife that Credit Suisse First Boston will shrink its 320-employee Moscow office.

Fears about Russian debt have already hurt prices in larger fixed-income markets, including corporate and mortgage-backed bonds. So despite the rally in treasuries, the value of investment houses' bond inventories has fallen. ''It will be very difficult for firms to make money in fixed income,'' says Salomon Smith Barney brokerage analyst Guy Moszkowski, who just cut target prices for Merrill Lynch & Co. and Morgan Stanley Dean Witter by roughly 15%.

The industry's two bellwether deals are also in question. One rumor is that the Travelers-Citicorp deal may fall through. Travelers' stock has plummeted to $44.50 a share from $73 when the deal was announced on Apr. 6, while Citicorp has dropped from $180 to $108. And the market correction could force Goldman, Sachs & Co. to postpone its IPO of part of the firm. Goldman, Travelers, and Citicorp say they have not changed their plans.

HE WHO HESITATES. Certainly, Goldman fiddled while Rome burned. After years of deliberation, the firm finally decided to go public in June. At the time, competitors Morgan Stanley Dean Witter and Merrill Lynch were trading at more than 3.5 times book value. But with today's lower valuations, Goldman's price tag drops from $22 billion to $17.4 billion, ''reducing Goldman's IPO price and the take of Goldman partners,'' says Michael Flanagan, an analyst at Financial Service Analytics.

There are bright spots. Some 50% of Charles Schwab & Co.'s revenues come from mutual-fund fees, not to mention trading commissions. Chairman Charles R. Schwab expects trading volume to come down 15% to 30%, but even so, ''the third quarter is looking quite robust'' for his firm, he says. The M&A businesses should stay strong, too--but some deals could fall apart. For example, Proffitt's Inc. agreed to buy Saks Fifth Avenue for stock, but now Saks can walk away since Proffitt's stock has fallen to $23 a share, below the deal's collar of $30.52. Proffitt's says the deal will close in September.

It's unlikely that seven fat years will be followed by seven lean ones. But contractors and car dealers beware.

By Leah Nathans Spiro in New York, with bureau reports

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Brokerage Stocks Get Creamed

CURRENT PRICE* 1998 HIGH PERCENT
CHANGE

BEAR STEARNS 39 7/16 61 5/8 -36
LEHMAN BROS. 42 1/8 85 -47
MERRILL LYNCH 67 7/8 107 15/16 -37
MORGAN STANLEY 59 1/16 96 7/8 -39
CHARLES SCHWAB 31 1/4 42 7/8 -27
TRAVELERS** 44 1/2 73 -39

*As of 9/2/98
**Owns Salomon Smith Barney

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How Currency Contagion Might Spread

-- Russia defaults on its foreign debt and suspends payment on currency hedges

-- A hedge fund manager who used Russian treasury bills as collateral to get financing to buy more Russian T-bills receives a margin call from his U.S. bank

-- The hedge fund manager sells whatever possible--say, collateralized bonds in Latin America--to meet the call

-- Forced selling by the hedge fund manager and other overleveraged investors helps depress the value of those bonds

-- The hedge fund goes bust and the bank learns of another loan gone sour--and perhaps lower values for its holdings of emerging-market debt

----------------------------------------
THE WALLS GO UP ALL OVER ASIA (int'l edition)

In Asia, country after country retreats from the global economy
The Asian crisis is entering a new stage when beleaguered nations erect walls between themselves and the dangerous forces of world markets. Malaysia Prime Minister Mahathir Mohamad imposes sweeping capital controls, fixes the exchange rate--and sacks his reformist Deputy Prime Minister. The Hong Kong government pumps $12 billion into its stock market to foil speculators and plans capital controls of its own. Taiwanese officials make it more expensive to short stocks. South Korea cancels the sale of Kia Motors Corp. rather than accept low but realistic bids for the bankrupt carmaker. And Japan refuses to let its biggest banks fail.

These are just the kind of moves that U.S. and International Monetary Fund officials deplore. They signal a retreat from the global economy and a collective repudiation of the Western doctrine that only deep structural reform and a total commitment to free markets can provide a way out of Asia's mess. It's a big change of heart: Earlier this year Asia's leaders swore they would stay the course. Even the acerbic Mahathir, who despises hedge-fund managers, supported an IMF-style workout.

But after seeing their currencies pounded by speculators and their economies grind to a halt, Asian leaders are having second thoughts. Never mind that the region's rotten banks created the crisis in the first place. Right now, all the Asians feel is the pain of high interest rates, record bankruptcies, and rising social tension. Reform sounds good in principle, but recovery--perhaps even survival--comes first. In these parlous times, few have the stomach for a U.S.-style workout in which ruthless bank examiners shut down insolvent lenders, sell off assets to the highest bidder, sack inept managers, and cut off corporate deadbeats. To their credit, the Indonesians and Thais still seem to be pressing ahead with reforms. But other nations are signalling they will go for growth and emergency bailouts, no matter what the long-term cost.

BANK HOLIDAY. Japan is the most important player in this new drama. For months, the Japanese have been making noises about a tough cleanup of the banks. But in the last week, the tune has changed. Those backing a radical banking sector overhaul are ''amateurs,'' says Finance Minister Kiichi Miyazawa: They have no idea what chaos will ensue. Nomura Research Institute economist Richard Koo concurs. Japan's banking woes run so deep that a heavy-handed workout favored by Washington would be a disaster, he says. It would set off a chain reaction of bank failures and huge corporate bankruptcies that would cripple Japan for years. ''If you close down the banks, you also kill a lot of good borrowers,'' he warns.

The Japanese point out that even U.S. authorities balked at shutting down some regional banks in Texas and New England when property markets crashed in the late 1980s and early 1990s. And when Hokkaido Takushoku Bank Ltd. failed last November, it did grievous economic harm to Japan's northernmost island.

So Prime Minister Keizo Obuchi and the ruling Liberal Democratic Party are trying a variation of the old convoy system. Regulators will not force any more big banks to shut, however much they deserve that fate. And a rapid sell-off of loans at cut-rate prices doesn't seem in the cards: It would force too many massive write-offs too fast. Instead, Tokyo will merge weak banks with strong ones, unwind bad loans slowly, and use taxpayer money to refloat the system. Hence, the frantic efforts by the LDP to stage-manage a merger between the ailing Long Term Credit Bank of Japan Ltd. and a stronger Sumitomo Trust & Banking Co.

TREADING WATER. The big question is whether this soft-landing approach will be too soft. The government's current ''Total Plan'' to set aside $214 billion to protect depositors and shore up the capital bases of the banks might just keep the whole rickety structure in place. Politically favored borrowers may end up getting new credit regardless of the viability of their businesses. Nor is Japan interested in telling global investors the true level of bad debt in the nation by publicly releasing new audits of the top 19 banks. None of this constitutes a strong sign to global investors that Japan will get back on track fast.

Yet the Asians have fallen so far from grace that it's easy to sympathize with their position. Even the Thais, who have tried to play by the IMF book, think there is something amiss when short-term capital flows can cause such havoc. ''I sympathize with Hong Kong, which has been a model of free trade and is still under attack just because every other place is under attack,'' says Thai Deputy Finance Minister Pisit Leeahtam. Many Asians think that Mahathir has a point when he states that controls are the only way to keep capital in the country to rebuild the financial system. For a devastated Asia, the temptation to opt out of the international economy is starting to look a lot more attractive than anybody in the West realizes

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To: ANANT who wrote (256)9/6/1998 4:10:00 PM
From: ANANT  Respond to of 395
 
contd. from previous post

IN CHINA: SPEND, SPEND, SPEND (int'l edition)

Its plan to keep growth humming is fraught with risk
Last spring, when the Asian financial crisis started taking its toll, Chinese Premier Zhu Rongji announced a bold plan to keep the economy on track. He vowed to make the collapsing state sector profitable in three years and to pump $750 billion into infrastructure by the end of the century. A confident Zhu predicted Asia's big domino wouldn't fall; he could keep China growing at 8% a year.

But Zhu didn't foresee just how bad the global economy would get. As the U.S. and European stock markets shudder, the rich export markets that have been China's one economic hot spot could cool. Beijing leaders have all but given up hope that a paralyzed Japan will help matters. At the same time, Russia's sudden collapse is a chilling reminder of the frailty of China's own state sector. And Hong Kong's losing battle to fight off speculators is heightening fears that Hong Kong and China may be next in line to devalue their currencies.

BOND BONANZA. To keep the financial devastation at bay, Zhu is rushing to open China's financial spigots and slow down the kinds of reforms that have hurt its Asian neighbors. The government announced that it will issue an additional $12 billion worth of bonds to fund power, telecommunications, transport, housing, and irrigation projects before yearend, a steep increase over last year's sum. Economists say government infrastructure spending may now reach $398 billion this year. Beijing also announced in late August that it would raise this year's total bank lending quota from $108 billion to $120 billion.

While most analysts agree this move will get Zhu closer to his growth target, there are dangers. Bureaucrats are under intense pressure to approve massive projects without giving them the proper scrutiny. Officials at the State Development Bank need to know little more than a project's name and its size to sign off on it, says one source. And Zhu is clearly out of his element: A master at fighting inflation by curbing wayward bankers, he is now trying to fight deflation and falling consumer spending by urging commercial bankers to pick up the speed of lending.

Some officials fear this headlong rush to spend will waste scarce resources while real reforms are put on the back burner. They point to government plans to construct more toll roads around Beijing, despite the fact that only one existing tollway to the airport is profitable. ''I don't think this kind of artificial stimulation can improve China's economic fundamentals,'' says Mao Yushi, chairman of the Unirule Institute of Economics in Beijing, a private think tank and consulting group.

WHAT REFORMS? But Zhu and his cohorts realize that tampering with the fundamentals could burn them badly as the crisis intensifies. So Zhu is opting to delay some reforms to avoid further swelling of the ranks of the unemployed, which are already growing due to the ongoing privatization of state-owned enterprises. And in an effort to maintain its firewall, which has shielded it to date against currency speculators, China will not make good on its promise to make the yuan fully convertible by 2000. ''Why should [China] throw more gasoline on the fire?'' says Carl E. Walter, a director at Credit Suisse First Boston in Beijing.

But delaying key reforms isn't without hazards. As Zhu keeps liquidity flowing into the economy, poorly performing enterprises will be thrown a lifeline just when the economy can scarcely afford to prop them up. And Zhu risks increasing nonperforming bank loans and new strains on China's wobbly banking system. Even Zhu's plans to sharply reduce the size of the state bureaucracy are running into obstacles. One reason: Leaders want to avoid scathing attacks from those losing their jobs.

Zhu is not abandoning reforms altogether, of course. He is pushing through some financial fixes, such as a Western-style credit-rating system and tougher asset requirements at China's banks. He is also trying to school the top government officials in accounting techniques so that they can better manage state enterprises.

Chinese economists believe that as long as the West keeps growing, they can buffer the country from the worst effects of the global market. ''We have confidence that the U.S. economy is healthy,'' says Qian Ping, an accounting lecturer at Tsinghua University. But after the market shocks of recent months, China's insulation may finally be starting to wear thin.
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IN TAIWAN, TIME TO INTERVENE (int'l edition)

Recession is inevitable. Will aggressive stimulus help?
Having sailed through the first year of Asia's crisis virtually unscathed, Taiwan's luck has finally run out. Exports are down 8% this year. Unemployment, while low, is on the rise. Blue-chip companies such as President Enterprises, China Airlines, and Formosa Plastics have reported steep drops in first-half earnings. Consumer confidence is falling sharply. Even the government concedes that Taiwan can no longer avoid Asia's recession. ''We are under the influence of a typhoon,'' says Chi Schive, vice-chairman of the cabinet-level Council for Economic Planning & Development. ''To avoid the impact is simply impossible.''

But Taipei vows to minimize the damage. Having watched neighboring countries as the International Monetary Fund crippled demand with stringent restraints on spending, Taiwan wants to pump billions of dollars into infrastructure projects. It is also resorting to intervention in the stock market, bailouts, attacks on short-selling, and limits on currency trading. While Japan has tried to spend its way out of recession, with little to show for it, Taiwan insists it's different.

That's because Taipei has not spent much on infrastructure over the last few years as it tried to erase a chronic budget deficit. But now fiscal prudence is out the window. ''To maintain a stable growth rate is far more important than sticking to budget deficit reduction,'' says Schive. So officials are topping off the annual $15 billion public works budget with an additional $2 billion. In a $35 billion budget, that's considerable.

Meanwhile, Premier Vincent C. Siew's cabinet is studying proposals--including from President Lee Teng-hui--to intervene to support Taiwan's stock market, similar to moves the government took during the 1996 standoff with China. Analysts believe that government-employee pension funds will be ordered to buy stocks if the market drops further. Says government spokesman C.J. Chen: ''If there is a very abnormal situation developing in the stock or exchange markets, then the government has to do something.''

FRIENDLY BAILOUTS. The government also wants to guard the Taiwan dollar. It has restricted short-selling and vows to enforce rules that keep out George Soros-like hedge funds. Bureaucrats are implementing informal controls. Volume in the currency market has dwindled, from an average of $500 million at the start of the year to $150 million. ''If you do a large trade, they give you a call and invite you for coffee and then ask you very politely to cut off your customer's credit line,'' says Peter Tsao, branch manager at ING Barings Securities (HK) in Taipei. ''The government has rendered the Taiwan dollar completely nontradeable.''

In these scary times, the government isn't beyond bailing out the politically connected. The ruling Kuomintang last month helped get emergency loans of $50 million to ailing steelmaker An Feng Group, which is controlled by a powerful southern clan. President Lee doesn't want to lose support in the runup to local elections in December. Should the KMT lose seats to the independence-minded Democratic Progressive Party, Beijing would be furious--and that could further rattle the economy.


Not all is gloom and doom. Corporations have little debt. Capital controls have limited foreigners in the stock market to 3% of market cap, providing protection from hot-money flows. Yet 60% of the loans made by Taiwan's banks have gone into the property sector, which could sour fast in a recession. So a smaller version of Asia's bank crisis could play out in Taiwan. The safe haven is a lot less safe.

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IS HONG KONG A FREE MARKET? (int'l edition)

Cartels and cozy government deals finally wreak havoc
The Hong Kong government has stopped buying stocks to prop up the local market. Implausibly, it has even declared victory, despite the damage to Hong Kong's reputation, saying its intervention foiled speculators. But the central problem remains: The economy is perilously dependent on overpriced real estate. The government can step back and let the real estate market find its own bottom--even though that process will badly damage major property companies and wipe out the equity of hundreds of thousands of homeowners. Or it can keep intervening to protect the banks and developers--and probably just postpone the inevitable.

It's a hard choice. The economy is contracting at a 4% rate. In the process, Hong Kong property values have declined nearly $250 billion since their peak last September, estimates SG Securities (Hong Kong) Ltd. analyst Alan Dalgleish. Share prices have lost $300 billion in value. And there's more pain to come. Property values could tumble as much as 50% from current levels, while stock prices probably have 20% more downside. ''We haven't reached the bottom,'' says property consultancy First Pacific Davies Ltd. Research Director Simon Smith.

That leaves banks, which have 44% of their loans in real estate, still perilously exposed. High interest rates, which rose to 12.33% for short-term loans at the end of August, from 7.36% a year earlier, are squeezing both banks and borrowers. And borrowing costs will be pushed higher yet by Standard & Poor's downgrade of Hong Kong's sovereign credit rating on Aug. 31, along with those of some blue-chip institutions.

The real estate crash is a humbling experience. In early 1997, New World Development Co. set a record with its $92 million purchase of a home atop Hong Kong Island for redevelopment. That house would be lucky to fetch half as much today, property analysts say.

CARTELS RULE. These woes reveal the deceptive nature of the Hong Kong economy. Although it has many features of a free market, its power center is a group of cartels. Bankers set key interest rates among themselves. A small band of property developers divided most of the spoils during the price runup from 1986 until 1997. Pegging the currency to the U.S. dollar fueled the boom by keeping financing costs low. And companies from bus lines to electricity producers, through cozy deals with the government, have kept prices high.

But now, with the economy slowing and rates spiking, the game is over. Instead of lashing out at speculators, the government would do better to make Hong Kong more competitive and productive. One way to do that would be to set up a Western-style antimonopoly commission. In a freer economy, with the cartels curbed, the bloated real estate sector will shrink to its proper size.

By Mark L. Clifford in Hong Kong

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FOR EMERGING MARKETS, 'PURE CARNAGE'

And for market makers, a major shakeup seems almost certain
If you want to check the pulse of the emerging-markets securities business, Merrill Lynch & Co.'s trading desk in London is a good place to start. There, Robert A. Butler, an angular, 34-year-old Scot, presides over the trading in ''emerging Europe'' stocks. Ever since Moscow defaulted on its debt on Aug. 17, Butler and his colleagues on the desk have been run ragged helping clients dump once fashionable Russian stocks such as energy giant Lukoil and Mosenergo, the big utility. At the same time, the Polish and Hungarian stocks that Butler's desk trades have been beaten to a pulp. ''We have seen two weeks of pure carnage,'' he says.

By Sept. 1, the frantic trading has subsided, giving Butler time to survey the wreckage. It is not a pretty sight. The Russian index is down more than 50% in the past month to a record low, while Poland and Hungary are not much better off. Trading in Moscow is almost dead. On one recent day, a single trade worth $37,000 went through the Russian trading system during the usually frenetic opening hour.

Merrill and other offshore market makers are still open for business. On Sept. 1, Merrill did $15 million to $20 million in Russian stock trading--a decent day's work. But the business has changed. Before the recent battering, Butler had been taking orders from big clients such as mutual funds and pension managers, which wanted stakes in what seemed one of the great emerging markets. But recently, such former enthusiasts, as well as hedge funds scrambling to meet margin calls, have been selling at just about any price.

Butler and other emerging-markets pros have few illusions about the future of their industry. Since just about every emerging economy from Thailand to Venezuela has taken a drubbing, a major shakeup of the business seems to be in the cards. ING Barings Ltd., once one of the biggest emerging markets players, announced some 250 layoffs in emerging-markets earlier this year and just vowed to reduce costs by a further 25%. ''Every financial institution is going to take a close look at how they want to conduct their business,'' says Marcus A.L. Everard, head of the emerging-markets client business at Credit Suisse First Boston Corp. A pioneer in Russian investment banking, CSFB admits to a $254 million cut in profits thanks to Russian turmoil, and Eve-rard acknowledges this could widen if markets sag further.

Of course, investors have also taken big hits. Long-Term Capital Management, the $2.3 billion hedge fund managed by former Salomon Brothers Inc. Vice-Chairman John Meriwether, lost 44% of assets in August. At least four hedge funds heavily invested in Russia have filed for Chapter 11 bankruptcy protection, according to Nicola Meaden, president of TASS Management Ltd., which tracks the industry in London. Three of those, with $180 million to $200 million in capital, were managed by McGinnis Advisors in San Antonio. ''We were not aware that we had this kind of [default] risk because it is unprecedented,'' says Dana F. McGinnis, the company's president.

NO RETURN? With many emerging-markets funds down 50% or more in the past 12 months, investors are certainly on notice about the dangers now. One of the most respected hands in the business, Peter R. Geraghty, former head of emerging markets at ING Barings, wonders if burned investors will come back as quickly as they did after Mexico's financial collapse in 1994-95 rocked the world's smaller markets. ''There's a fundamental disappointment with performance,'' he says.

For one thing, in recent years, just about every small market from Egypt to Zimbabwe has been hawked to investors, so firms won't be able to use novelty to hype securities. Even if investors do return, they may commit less money and stick to the bigger markets, such as Brazil and Hong Kong, Geraghty reckons. He also bets that with so many companies in financial trouble, private equity and bonds may turn out to be the way the emerging-markets game is played, eclipsing investing in stocks. He is about to go to work building a bond portfolio for Washington-based Darby Overseas Investments Ltd., the emerging-markets firm headed by former U.S. Treasury Secretary Nicholas F. Brady.

Having endured the chaos of the past few weeks, it is tough for traders to believe investors will come trooping back. Why should people buy Lukoil when IBM is so much cheaper than a few weeks ago? asks Butler. It is a question that any company or country scrambling for capital is going to have to answer.

By Stanley Reed in London

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BONDS MAY NOT BE AS SAFE AS YOU THINK
Buying them now might mean you're buying at the market's top
With continued stock market instability, many investors are following a path that's heavily trod in times of trouble: They're selling stocks and buying bonds. They could also be making a big mistake.

How? After all, bonds historically do well when stocks are falling and are a safe harbor for your cash during stormy times. Bonds, the assumption therefore goes, are less risky than stocks. In general that's true, but in the markets, all things are relative. And now, relatively speaking, bonds are just about as expensive as they've ever been. Stocks, on the other hand, are getting cheaper by the day. And as deflationary pressures build and the dollar rises, cash itself is becoming more and more of an attractive asset.

Beyond that, bonds, despite their reputation as a haven, can sometimes swing just as wildly as stocks. Those swings tend to be in narrower bands than they are with stocks (it isn't often that a bond will lose 15% of its value in one panicky day, as Yahoo (YHOO) did on Aug. 31). But it's a misconception that bonds somehow have a limited downside. Just ask the hedge funds that loaded up on Russian government bonds rather than play the Moscow stock market -- and are now holding worthless paper. "The man who says bonds are not volatile has clearly never held one in his portfolio," says Hugh Johnson, chief strategist for First Albany.

UPSIDE SWING. Right now, the U.S. bond market, which is admittedly light years safer than Russia's, is experiencing one of its wildest swings ever -- but to the upside. The benchmark 30-year Treasury bond, which is the most closely watched bond in the market, has a yield of 5.31%. That's lower than it has been for the last 30 years. At the beginning of the year it was at 5.8%. In other words, we're in the midst of a phenomenal bull market in bonds. And as bonds have grown in price and declined in yield, they become riskier to own. "It's clear that as yields go down, the risk level goes up," says Pat Retzer, head of fixed income at Heartland Mutual Funds in Milwaukee.

It isn't just the long bond that is currently expensive. The 10-year bond, which is often used as a gauge for where mortgage rates are going, has seen its yield fall below 5%, another 30-year low. Meanwhile, the short end of the yield curve, which some think is being kept artificially high by the Fed's unwillingness to cut interest rates, is actually higher than the long end, with the overnight lending rate at approximately 5.5%.

That, dear friends, is known as an inverted yield curve, and it doesn't occur very often. It also doesn't tend to last very long. That's because it goes against the basic laws of bond physics. The whole bond world is based on the concept that the farther out in time that lent money is to be returned, the greater the risk that the lender won't get it back or that the returned money won't be worth as much as it is today. An inverted yield curve usually means that something is very wrong with the state of bond. And it's often, though not always, a precursor to a recession.


So why do we have an inverted yield curve right now? There are two main reasons. The first is that deflationary pressures have convinced the bond market that inflation really is dead. Without inflation eating away at the value of money over time, then it makes sense that it would cost more to borrow for the short term than it would for the long term.

The second cause of the inverted yield curve is the "Flight to Quality," otherwise known as the "Dance of the Lemmings." As global markets collapse, and foreign currencies teeter, foreigners are desperately buying up the most secure investment they can, which happens to be bonds issued by the U.S. government. Thanks to the universal laws of supply and demand, this has caused the price of bonds to skyrocket and the yield, which always moves in the exact opposite measure as the price, to plummet.


RISKY BET. If you had forecast that all this would happen around this time last year, when the long bond was yielding 6.61%, then you would be wealthy today. But the problem with moving into bonds now is that you can't invest for the previous time period, you have to invest for the future. Buying bonds now would mean that you expect them to perform even better -- and their yields to fall even further -- than they have in the recent past. And that is a very risky bet.

You don't have to look back very far for a sobering reminder of how quickly the bond market can turn on investors. In October, 1993, the long bond yielded 5.97%, and the bulls were galloping at full speed. One year later, the yield had risen to 8.15%, and many bond mutual-fund investors had lost as much as 30% of their portfolios. While the economic situation is very different today than it was in 1994, it's still true that the direction of bond yields is very difficult to predict.

So where is a safe place to put your money now? Each time the stock market falls, it becomes safer. But few expect the volatility that has characterized the past few weeks to go away any time soon. If you insist on trying to sell out of the stock market just when it's becoming cheaper, try cash, not bonds, says First Albany's Johnson. "Every investor should understand that the best way to shore up the defenses of their portfolio is in cash right now," he adds. Whether that means redeeming stock for greenbacks or simply reinvesting the money in bank CD or short-term money market funds doesn't matter. If you believe in the concept of buying low and selling high, this doesn't look like the right time to put your money into bonds.

By Sam Jaffe in New York


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To: ANANT who wrote (256)9/6/1998 4:47:00 PM
From: ANANT  Respond to of 395
 
MICROSOFT'S BALLMER: BILL'S CO-PILOT
After 18 years at Microsoft, is Steve Ballmer ready to be president?
It was vintage Steve Ballmer. Microsoft Corp.'s self-appointed cheerleader bounded onstage at the company's annual sales meeting in New Orleans on July 27 and shouted at the top of his lungs: ''I love this company! I love this company! I love this company!'' The 6,000-person sales team responded with a five-minute standing ovation. Then Ballmer whizzed through a 90-minute pep talk on the virtues of customer obsession, bringing the audience to its feet once more when he finished by playing a recording he listens to before every major milestone in his life: Dionne Warwick's I Say a Little Prayer.

Ballmer might need their prayers. After six years of running sales and support for the software giant, he has been elevated by CEO William H. Gates III to the position of president--in charge of both sales and product development--allowing Gates to focus more on technology and mapping out the company's future.

With this move, Steven A. Ballmer finally gets public recognition for the role he has long played at Microsoft: Bill Gates's co-pilot. Together, the two college chums have spent 18 years forging a fiercely competitive company unmatched in computerdom. Gates has been the company's big brain and Ballmer its wildly thumping heart, inspiring the troops as no one else can. Now, while Gates remains CEO and point man in the company's antitrust battle with the Justice Dept., it's up to Ballmer to run day-to-day operations at a juncture that's as crucial as any in the company's history.

Microsoft is under fire from all sides--not just from Justice but from tough competitors such as IBM and Sun Microsystems Inc. To sustain a blistering 28% yearly growth rate, Microsoft must succeed in markets far afield from its dominance in desktop computing. That means persuading corporate customers that Microsoft's software can be trusted to run their most vital operations. At the same time, Microsoft is pushing its Windows software into everything from cars to building alarms to telephones. And the company must transform its Web sites, which lost $300 million last year, into moneymakers.

GIMLET-EYED. In many ways, the 42-year-old Detroit native is tailor-made for the job. While Gates is the company's technology visionary, Ballmer is its top business strategist. He earned his stripes by building Microsoft's sales operation into a major-league force in corporate computing. He has had every major management job at Microsoft, and he has the kind of gimlet-eyed financial discipline necessary to pick apart the flaws in any ailing business plan.

Already, Ballmer is sending hundreds of product engineers out to learn from corporate customers what Microsoft needs to do to help solve their computing problems. He is doing sit-downs with some 100 employees to ferret out what's happening with product development. And he is boning up on what makes a Web site a hit. Look for him to whip into shape the company's E-commerce operations by boosting revenues and pruning unnecessary costs.

Ballmer's omnipresent intensity should help. He's larger and louder than life--6 feet tall, built like a linebacker, with a huge, balding head and a booming voice. Despite his stock options worth some $6 billion, he's not easing off one bit, and responds with bug-eyed indignity to rumors he was considering retirement before getting his promotion. ''That's just not true,'' he says. He's the kind of guy who, while jogging, charges up hills--gutting out the pain.

At home, too, Ballmer's devotion is boundless. He tries to be there to put his two young sons to bed every night. And when his parents became ill with cancer last summer, he moved them to Seattle and took 12 weeks off from work to care for them. ''Not too many senior executives will just drop out like that for their family,'' says Mike Maples, a former Microsoft executive vice-president who is now retired.

But Ballmer's intensity has a dark side. He can sometimes be a hothead whose emotions get the better of him. He can be rough on people who work for him, bawling them out so violently that his voice can be heard through the vents at Microsoft's Redmond (Wash.) headquarters. And sometimes, Ballmer blurts out public comments that simply do not become a company president.

Gates--no diplomat himself--doesn't hold Ballmer's shortcomings against him. The two have been close friends since they met as undergraduates at Harvard University. Later, in 1980, Gates persuaded Ballmer to drop out of Stanford University's business school to help run a fledgling Microsoft that was growing so fast it was nearly out of control. Ballmer was the company's first nonengineer, and Gates valued his management experience at Procter & Gamble Co., where he helped market cake mixes.

Even today, they spend hours together talking over their frustrations and dreams. ''He's my best friend,'' says Gates. ''We love working together on very hard problems. We trust each other and understand how the other one thinks.'' Ballmer's affection for Gates runs just as deep. ''Our friendship has grown much stronger as a result of working together. It's like a marriage,'' says Ballmer. In an interview last fall he said Microsoft's vaunted long-term approach to business emerged partly because he and Gates ''wanted to prove our commitment to one another.''

But where Gates calculates his moves, Ballmer simply makes them. ''Steve's invention is: Don't have an elegant plan. Do the smart, obvious thing. Then fix it as you go,'' says Peter Neupert, a former Microsoft executive who is now CEO of Drugstore.com.

As president, Ballmer will have to be more judicious--and diplomatic. ''He's proven he can be General Patton,'' says Paul A. Maritz, Microsoft's group vice-president for products. ''Now, he has to be more like Eisenhower.'' Ballmer is working on that. On Aug. 6, he ventured into hostile territory to meet with the CEOs of 10 Silicon Valley startups intent on persuading them to see Microsoft as an ally. ''I was impressed,'' says Naveen Bisht, CEO of Ukiah Software Inc. in Campbell, Calif. Ballmer even promised to call venture capitalists on their behalf.

TO THE RESCUE. Mostly, though, Ballmer's new job keeps him close to home and focusing on his two new priorities: making sure all the company's businesses are operating at peak performance and notching up Microsoft's dedication to customer satisfaction. ''I'm going to dial up my focus on delighting customers,'' he says.

That may sound like so much marketing hooey, but Ballmer is in earnest. Some customers say they rarely meet a software executive so attuned to their needs. Richard Schell, vice-president of information systems at ABC in New York, says Ballmer came to the rescue when he ran into technical problems after switching to Microsoft's Windows NT software three years ago. And two years ago, after Schell suggested a change in Microsoft's basic licensing agreement during a Microsoft-sponsored gathering of corporate customers, Ballmer convened a meeting on the spot and resolved the issue by the next morning. ''I find it very comforting that within the huge domain of Microsoft they have such a senior person who is so sensitive to customer needs,'' says Schell.

Obviously, it's not altruism that drives Ballmer. He understands that for Microsoft to keep up its sizzling growth, it has to make customers out of millions of people who don't use PCs now, plus find compelling reasons for corporations to buy upgrades. Part of it is getting products out the door faster--like the tardy upgrade of Windows NT. But most crucially, Microsoft's products need to get much easier to use and manage.

To help achieve that goal, Ballmer has budgeted an extra $250 million this year to increase the company's consulting and support staffs by 25% each and pay for technical seminars for 2.3 million small consultants and software developers. Also, Ballmer plans to send engineers out to learn from customers. It's not just about figuring out the latest feature to put into Windows NT, the network operating system that's the basis for Microsoft's corporate-computing strategy. Ballmer wants to understand where the gaps are in the entire product line. ''It's a blitz session to dig in and hear what's out there,'' he says.

But boosting traditional software sales won't be enough to keep Microsoft's revenues soaring. Ballmer is looking hard at the company's Interactive Media Group (IMG), which has had some hits, such as its Expedia travel site, but has failed to make the Microsoft Network online service a major force in cyberspace. Now it's trying to emulate Yahoo! by transforming MSN into a so-called portal site that serves as a doorway to the Web and routes customers to Microsoft's own travel, investment, and shopping sites.

WEB HEMORRHAGE. To get himself up to speed on the portal business, Ballmer took what he calls a ''crash course'' during three days of talks in June with advertisers and ad agencies in Chicago and New York. While he thinks revenues should be growing faster, he supports the company's high level of investment in Web sites. ''The quibbles are about what's the appropriate target for payoff,'' he says. Financial analysts, though, are losing patience with the profitless Web ventures. ''Red West should be called Red Ink,'' scoffs David Readerman of NationsBanc Montgomery Securities Inc.--referring to the satellite office where those businesses are located in Redmond, Wash.

Pete Higgins, head of the IMG group, is not expecting conflicts with his new boss. ''He's hard on budgets, but so am I,'' Higgins says. Ballmer says his new job isn't so much to root out problems as to nip them in the bud. ''Nothing's wrong,'' he says. ''But many things could go wrong if we don't prepare today.''

It's just that kind of edginess that started Gates on the path to appointing Ballmer president. In a memo to the board of directors and top execs last December, Gates revealed his frustrations. Less than half of his time was spent thinking about technology. And he was concerned that Microsoft was becoming too bureaucratic. Then there was the Justice investigation--which resulted in a May lawsuit charging Microsoft with anticompetitive business practices. ''He was feeling a bit overwhelmed and not having as much fun as in the past,'' says board member Jon A. Shirley, who was Microsoft's president for much of the 1980s.

Still, it took more than six months for the board to settle on making Ballmer president. One hangup was his fiery personality. ''Steve's greatest strength can also be seen as a weakness,'' says board member and Ballmer friend David Marquardt. Ballmer shouts when he gets excited or angry--his voice rising so suddenly that it's like an electric shock. ''That could be intimidating to people who didn't have a lot of self-esteem,'' says Scott McGregor, a Windows development manager in the mid-1980s who is now a top executive at Philips Semiconductors. By the early 1990s, Ballmer had to have throat surgery to fix problems brought on by shouting.

OOPS FACTOR. Then there was the Janet Reno incident. Last fall, in front of reporters, he made the colossal blunder of sneering ''To heck with Janet Reno!'' after the Justice Dept. sued Microsoft. That comment made headlines and hurt Microsoft's already battered image. Ballmer says he deeply regrets the comment. ''That's the way I am,'' he says. ''I have to work on being a better version of myself.''

According to Shirley, Gates cleared the way for Ballmer's promotion by making sure each of the executives who would report to him was satisfied with the arrangement and by convincing the board that he could modify his behavior. That may be sorely tested in coming days when Justice Dept. attorneys grill Ballmer in a deposition. So far, though, he is one of the few top Microsoft executives who has not been portrayed as a bad guy in government filings.

Ballmer's friends forgive his excesses, and even some Microsoft critics are willing to cut him slack. ''I find him refreshing. There's a joy and love of life about him,'' says Ken Wasch, director of the Software Publishers Assn. Ballmer is affable most of the time. He cracks jokes and laughs and says things such as ''Oo la la!'' People warm up to him because he has an incredible knack for remembering their names--and even their kids' ages.

Most of all, Ballmer is an all-around good sport--always up for company high jinks and publicity stunts. He swam across a chilly Microsoft campus pond in November, 1988, on a dare. And last year, he and Gates portrayed a couple of buddies out for a drive in a video spoof of a Volkswagen ad that was shown at public-relations events. They picked up a Sun Microsystems computer from the side of the road--then unloaded it after they noticed a stench.

What drives this unconventional exec? As a child, Ballmer was keen on pleasing a mother he adored and a demanding Russian immigrant father. His father, who worked in accounting at Ford Motor Co., didn't go to college, and Ballmer can remember being told in no uncertain terms when he was eight that he would attend Harvard. His dad had a relentless work ethic and urged young Steve and his kid sister to buckle down. ''He'd always say 'If you're going to do a job, do the job,''' Ballmer recalls. And he remembers that his grandfather, a veteran of the czarist army who sold used auto parts, gave him a $6-per-month allowance, but insisted that he turn it over to his mother--perhaps the genesis of Ballmer's legendary tightfistedness at Microsoft.

MATH WHIZ. Ballmer wasn't always so bold. He was shy as a child--so much so, he remembers, that he hyperventilated before heading off to Hebrew school. He only became confident once he got used to new people and situations. As a scholarship student at Detroit Country Day School, he was a spirited--if mediocre--defensive tackle on the Yellow Jackets football team. Childhood friend Steve Pollack, the team's all-state center, bested him every time during scrimmages. ''But Steve would never give up. He'd keep coming and coming,'' says Pollack.

Ballmer turned out to be a math whiz--ranking in the top 10 among Michigan high schoolers on a statewide test--helping him achieve his father's dream, a Harvard education. There, he got his start as a leader--as manager of the football team, the Harvard Crimson student newspaper, and the literary magazine. But it was his hookup with schoolmate Bill Gates that sealed his fate as a future captain of industry.

They lived at opposite ends of a dormitory floor--but their shared passions for math and science brought them together. They teamed up to study and competed fiercely at trivia games and in academics. Ballmer still rues the day Gates outscored him with a final test grade of 99 to Ballmer's 97 in a macroeconomics course for which neither of them attended a single class. The competitive jousting continues to this day. Gates and Ballmer recently brought a staff meeting to a temporary halt while they tussled over exactly how much bigger BellSouth is than US West.

These days, Ballmer's commitment to Microsoft matches that of Gates. Sometimes, he'll handle overseas business reviews from 7 a.m. one morning to 2 a.m. the next. And no marketing stunt is too wacky. Take the time he dressed in a baseball outfit for the launch of Office 97 at Club El Nogal, a nightclub in baseball-crazy Bogota, Colombia. With the mention of each new product feature, he was to throw a pitch to professional ballplayers standing in the audience. But one of his tosses smacked a customer in the head. Ballmer jumped off the stage and rushed to the stricken man--who was not seriously injured.

While there are occasional misfires, Ballmer's intensity usually delivers. One example: the sales organization. When he took charge in 1992, Microsoft did little more than advertise, ship products to distributors, and wish them luck. Ballmer segmented the market into six categories--such as consumers and large corporations--and built organizations to address each of them.

SALES SAVVY. In the corporate market, Ballmer decided that Microsoft should not try to copy IBM's strategy of building huge direct-sales and consulting operations. Instead, it would make allies of thousands of consultants, resellers, and systems integrators who would carry its products to many more customers than IBM could ever reach. ''He saw the power of the many,'' says Judy Sims, CEO of reseller Software Spectrum Inc. The result: Microsoft's enterprise sales organization reached $4 billion in revenues last fiscal year--up about 40% in each of the past three years.

Ballmer also cultivated the software companies that specialize in enterprise applications, such as manufacturing and inventory programs--persuading them to build their products on top of Windows NT. Says Paul Wahl, CEO of corporate software maker SAP America Inc.: ''Steve spotted early that he needed SAP to make NT a success--to demonstrate that it was really ready for prime time.'' Ballmer offered engineering help, and SAP agreed to port its R/3 suite of enterprise applications to Windows NT. It was a win for both companies: SAP installations that are built on top of NT went from zero to 55% in four years.

Ballmer is relentless when it comes to closing a sale, too. Two years ago, after Boeing Co. told Microsoft it planned to choose Lotus Notes over its Exchange E-mail program, Ballmer called an emergency meeting of salespeople and engineers and told them this would be a test of Microsoft's ability to be a corporate computing player. Some 72 hours of nonstop strategizing and software coding ultimately changed Boeing's mind. Now, the aircraft giant is Microsoft's largest E-mail customer--putting Exchange on more than 200,000 computers. ''It just came down to them committing to make it work,'' says Daniel Smith, Boeing's liaison with Microsoft.

Ballmer has come a long way as a manager during his stint in sales. Previously, he ran product development--with mixed results. After taking over Windows in 1984, he drove engineers relentlessly to meet an autumn, 1985, launch deadline, but when Windows 1.0 was released, it flopped. It took Ballmer six more years to produce Windows 3.1--which finally took the world by storm.

People who worked for Ballmer in the 1980s say he didn't understand the development process well enough to manage a product group well. But he has picked up a lot of technical knowledge since then. ''The man says he's not technical, but if you tell him something now, he'll remember it at every meeting after that when it comes up,'' says Richard Tong, vice-president for marketing in the applications division.

But back when the president's position came open in 1992, after Michael R. Hallman left, the board passed Ballmer over--creating a three-person Office of the President. ''There was general agreement between Bill and the rest of us that we wanted him to mature some more--to prove he could handle a large group of people who weren't developers,'' says board member Shirley.

Ballmer passed that test. Now, he has another mountain to climb as Microsoft's president. While he doesn't have a master plan yet, he wants whatever he does to make the 27,200-person company more nimble. His model: the way Microsoft changed direction to catch up with the Internet wave. ''Problem! Brainpower invoked! Solution! Execution! Go for it!'' he says, pounding his fist into his palm for emphasis. ''If we can just work that way every day, we'll be able to get out ahead.''

Ballmer might well be able to keep up that relentless level of intensity. But if he overdoes it, he risks alienating the veteran managers who report to him. His challenge is to find just the right mix of urgency and deliberation. And that's got to be tough for a guy who accelerates when he runs up hills.

By Steve Hamm in Redmond, Wash.

Presidential Priorities
In his new role, Ballmer will focus on:

CUSTOMER SATISFACTION
Ballmer plans to spend $250 million this year to boost customer support and consulting staff by 25% each. Next month, he will send hundreds of engineers into the field to meet with corporate customers so they can better understand their problems.

CORPORATE SOFTWARE SALES
Microsoft's Windows operating system and desktop productivity suite account for the bulk of revenues. Ballmer will focus on increasing market share in the corporate database and E-commerce businesses--without pricing so low that profits suffer.

THE WEB BUSINESS
Microsoft has invested more than $1 billion in online ventures, but it's still losing hundreds of millions a year. Ballmer wants revenues to grow much faster, so expect him to subject the Web business to the same kind of stringent performance requirements he applied to the sales organization.

SMALL IS SMART
With 27,200 employees, Microsoft is in danger of catching a bad case of big-company-itis. Ballmer will look for ways to move key employees around internally so they face new challenges and stay energized.

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To: ANANT who wrote (256)9/6/1998 5:10:00 PM
From: ANANT  Respond to of 395
 
COMMENTARY: BIG BLUE SHOULD GET A LITTLE SMALLER

Big Blue is doing a bit of reshaping, and it's about time. Word leaked out on Sept. 1 that IBM has put its Global Network operation up for sale, hoping to bring in $3 billion to $4 billion from the unit that handles data communications traffic for customers in 900 cities around the world. It's the second business IBM execs have put on the block since April. That month, the company started shopping around a division that makes printers, looking to fetch $2.5 billion.

These are smart moves, but IBM should think about more. The company has too many businesses that are laggards or that simply no longer make sense for IBM to own. Should IBM be selling educational software to consumers? The answer is no, because it lacks a strong consumer brand--either in hardware or in software. The same can be said of other parts of the business where the IBM brand has faded, including networking gear, desktop computers, and Unix software--to name a few operations that should either go or be dramatically scaled back. IBM declined to discuss its plans.

OVERCAUTIOUS. The fact is, these are not realms that will make IBM a success in the Internet Age. The giant could easily shed 10% of its heft, raising some $8 billion, if it sold its noncore businesses. It should take the money--and the resources that could be freed up--and pour them into core areas, such as software and services to facilitate electronic commerce and other Web-based systems for corporate clients. A few years ago, CEO Louis V. Gerstner Jr. appeared to be ready to do just that, making bold moves to acquire software companies Lotus Development Corp. and Tivoli Systems. But lately, the pace of major acquisitions has slowed. ''They have become highly risk-averse,'' says Howard Anderson, president of market researcher Yankee Group. Gerstner ''is running the thing like a damn mutual fund.''

IBM doesn't need a radical divestiture plan. But it does need an aggressive pruning. Despite doing a stunning job curbing costs and boosting earnings to double-digit levels, Gerstner hasn't done much to pump up the top line. In 1997, the computer giant's revenue hit $78.5 billion, a piddling 3% bump over 1996. Sales growth in the first six months of 1998: zippo.

That's why it's time to rethink some businesses. Take personal computers. SoundView Financial Group analyst Gary Helmig figures that IBM's latest misstep in that business--building too many PCs during the holiday season--has cost the company $1.3 billion in revenue so far this year because resellers have been discounting machines to work off excess inventory. And despite ranking within the top five suppliers of PCs worldwide, IBM's profitability has been spotty. The company lost $300 million in PCs last year.

IBM doesn't have to get completely out of PCs. It can let someone else manufacture them for IBM to resell as it already does with a few models. The savings in development and manufacturing costs alone could boost earnings. Then the company can focus on staying ahead in laptops, where it is a world-class competitor because the innards of those machines still require a lot of proprietary design and technology--something IBM excels at. The company can also invest more resources in its PC server business, an area where IBM badly needs to catch up to Compaq Computer Corp. by bringing mainframe-class reliability and services to its products.

What else should go? IBM's Unix software and workstation businesses. The company's Unix workstation business has been flat for years. ''IBM should give it up,'' says Forrester Research analyst Inc. Stuart Woodring. He suggests that IBM resell Sun Microsystems Inc.'s Solaris version of the Unix operating system because it is much more popular with software developers, especially Web designers.

Another area from which IBM needs to stage an organized retreat: networking equipment. This $2 billion operation makes esoteric communications gear, mostly for IBM machines. Long ago, the computer giant was eclipsed in this sector by networking upstarts such as Cisco Systems Inc. and 3Com Corp. ''That business is really atrophying,'' says SoundView's Helmig. Big Blue can't abandon its customers who rely on the equipment, but it could sell the business to an organization that would promise to support those customers. Meanwhile, IBM should concentrate on building networking hardware and software that's more geared to the World Wide Web.

SELLING EXPERTISE. For years, IBM executives have claimed that the company's broad portfolio of businesses--everything from tiny computer memory chips to massive mainframe computers--is a strength. When one part of the business is sluggish, the argument goes, other areas can make up the difference.

But treating computing like a balanced stock portfolio is the wrong approach. IBM's greatest strength is its ability to provide the high-tech services to handle complex computer jobs. That's why the company routinely wins the mega outsourcing deals. On Sept. 2, Big Blue was awarded a $3 billion, 10-year contract to maintain Cable & Wireless Communications' computer network operations.

Gerstner has a chance to reinvent the world's largest computer company. So far, he hasn't tackled the job. IBM has some outstanding businesses--particularly in computer services, a $19 billion operation that is growing by 22% a year. Overall, however, IBM might have a better chance to shine if it unloaded more of its lackluster businesses.

By Ira Sager

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Rethinking IBM
GLOBAL NETWORK
Now is the time to sell this worldwide data network, which IBM spends about $200 million a year to maintain. Telecommunications companies can provide the service cheaper than IBM.

PRINTERS
A few years ago, the computer giant flirted with selling this operation, but the asking price was too high. Price it to sell this time, and move on.

PERSONAL COMPUTERS
The company's history in PCs has been one long roller-coaster ride. Resell a commodity product from another supplier.

NETWORKING PRODUCTS
Products from Cisco and 3Com rule. IBM is left to produce esoteric communications gear for its proprietary machines. Sell.

UNIX COMPUTERS
Get what you can for the Unix workstation business. Stop investing in the IBM flavor of Unix software and resell Sun Microsystems' version.

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To: ANANT who wrote (256)9/6/1998 6:19:00 PM
From: ANANT  Read Replies (1) | Respond to of 395
 
FIXING FIDELITY
Who is James Curvey? He just may be the man who saves Fidelity from itself

businessweek.com@@5@5qg2QA0*n8DAAA/premium/37/b3595163.htm

Excerpts:

HONING DATA. Other changes, as well, are helping the funds gain against rivals. One is a new stock-picking approach that is changing the way Fidelity invests. Under the old system, devised by Lynch, Fidelity focused on buying companies with strong earnings growth that were likely to beat Wall Street earnings estimates, and it traded aggressively in and out of these mostly small- and mid-cap stocks.

Now, Fidelity is less concerned with beating the Street's earnings estimates and is focusing more on companies with consistent earnings growth. ''We came to grips with the idea that even if the price is rich, if the earnings are good, you can still have good appreciation,'' Pozen says.

This has led many Fidelity funds into large stocks, such as Coca-Cola and Microsoft, that have high price-earnings multiples. Now, says Dividend Growth Fund manager Mangum, ''I'm much more willing to take multiple risk than earnings risk,'' in part because the fast-growing, smaller companies Fidelity used to favor tend to get pummeled by investors if they have even slight earnings problems.


Another reason for the movement into large-cap stocks is a new, broad set of quantitative data designed to identify investments that drag down the fund's performance. Quarterly financial reports pick apart fund holdings and strategy. The data includes comparisons of each fund's industry sector weightings with those of competing non-Fidelity funds and analyses of what would happen if the fund doubled its bets on its 20 largest holdings.

The most valuable information, Pozen says, identifies holdings that are underweighted relative to a fund's benchmark. If a fund whose bogey is the Standard & Poor's 500-stock index has 1% of its money in Intel Corp., it's a negative bet, since Intel constitutes 1.6% of the index. The fund will suffer against its benchmark if Intel does well.

The system prods managers into paying more attention to their smaller holdings, which often get short shrift in a large portfolio. The idea is that if a manager likes the stock, he or she should consider increasing the position. Conversely, those positions that are underweighted because the manager has cooled on the company may be targets for sale. Fund manager Mangum says this analysis has helped him run his $7 billion fund by eliminating smaller positions, which take time to monitor but have little impact on returns. ''If I can't own at least 1% of a company, why bother?'' he says. So he has used the quarterly reports to help him trim his portfolio down to 123 stocks, from 250. Many of his top holdings are now also heavily overweighted compared with the weighting they get in the S&P 500, Mangum says.

Fidelity has another analytical tool that can help improve performance. Funds that trade aggressively have high trading costs, which can hurt returns. So, Fidelity now produces a separate report monthly showing how much a fund might save if it reduced its trading. Not all managers use it--Mangum, for one, says smart stock-picking should more than overcome the increased cost of trading. But many Fidelity funds are trading noticeably less than before. Magellan, for example, turned over its portfolio about once every ten months in 1995, but now it's nearly once every three years.

The jury is still out on whether Fidelity's revamped stock-picking machine will bring back its halcyon days when many funds routinely beat the market. The new analytical tools may not help the behemoth funds very much if the market starts to favor small- and mid-cap stocks.

Some Fidelity watchers, including several former Fidelity fund managers, argue that some larger funds now look more like index funds. Eric Kobren, publisher of Fidelity Insight, calculates that some large funds, such as Growth & Income, have a 98% correlation with the S&P 500 over the past three years. One former manager says: ''All these guys are getting paid to do is tweak indexes.'' Says another: ''It's a form of indexing...a certain amount of S&P stocks need to be in the fund.''

NEW CANDOR. Abigail Johnson, who oversees the Fidelity growth funds, dismisses that claim. ''That's not supportable if you look at the data.'' Fewer than half of Magellan's holdings were in the S&P 500 earlier this summer. Pozen notes that most funds are invested in a wide variety of holdings beyond the S&P 500. For example, as of June 30, only 118 of Contrafund's 336 stocks were S&P 500 issues.

Some of Fidelity's harshest critics from a few years ago now think it is making the right moves. David O'Leary, president of Alpha Equity Research Inc. in New Hampshire, had been a vocal critic of Fidelity's forays into sector bets and bonds in 1995 and 1996. But now he says: ''Fidelity is back to doing what it does best: stock-picking.'' Russel Kinnel, editor of Morningstar Mutual Funds, says: ''Fidelity is coming to grips with the problems of running enormous funds.''

Fidelity's turnaround is a work in progress. Company officials have said little publicly about the changes until now, believing they were not complete. But Curvey says the company should acknowledge its past mistakes and move on: ''We're almost a public trust here...and we have an obligation to tell people what the hell is going on.''

Curvey's candor is refreshing for Fidelity. The privately held company in the past has been loathe to discuss its affairs with outsiders unless boasting about its successes. And Curvey's leadership comes none too soon. The crisis that prompted his secret meeting with the operating committee led to a sales slump from which Fidelity has yet to fully recover. In 1995, Fidelity collected nearly one-third of new money flowing into mutual funds. But through the first half of 1998, Fidelity's market share stood at just 7.3% (chart, page 182).

Of course, there's more to this company than mutual funds. One long-held goal left unchanged by Curvey is to diversify the business and make the company's fortunes less dependent on mutual funds. Fidelity now sells dozens of products--both financial and nonfinancial--developed by more than 40 separate companies. The offerings range from stock trading to bond underwriting to insurance and back-office support for brokers, independent investment advisers, and corporate-benefits departments.

Johnson built these businesses by exploiting the advantages of being privately held. He incubated each one from scratch--sometimes doubling up efforts to create competition. Many he funded for years, even if they lost money. Several Fidelity sources say its retail brokerage unit hasn't made a dime in years. Fidelity declines to comment. Many of these units were run by high-ranking execs with their own budgets and total autonomy--and responsibility--to organize and market their products as they wished.

Curvey says this system broke down as Fidelity's growth soared. Before he become COO, Fidelity had 17 internal newspapers and five nearly identical software programs under development for five different parts of the company. Hundreds of millions of dollars in marketing and promotions were being spent on duplicate or competing projects.

Fidelity has been acclaimed for its technological expertise, but that has come at an enormous price. In one oft-cited case by former employees, Fidelity spent hundreds of millions of dollars over seven years developing competing data processing systems to handle customer accounts. Finally last year, one project, called Vantage 20/20, was scrapped despite an investment some former employees estimate at $500 million. Curvey won't confirm that figure, but he says not all of the money spent on Vantage was wasted, since parts of the project have been adopted in other company systems.

Curvey has started cleaning up the mess. He's consolidated Fidelity's computer operations under one executive, Mark A. Peterson, who has built a new computer center in New Hampshire to handle online transactions, which now amount to 60% of brokerage trades. Curvey also named Burkhead to oversee all brokerage and marketing operations, consolidating 11 units. Curvey has also assigned each operating committee member cross-company projects to force them to work together. And he bases part of their bonuses on how well they develop successors. ''None of what I'm doing is rocket science, but we've never had any of this before,'' says Curvey.

Johnson has wisely decided not to try to rebuild his company alone. At 68, he is preparing for retirement, though he refuses even to hint at when that might come. He ran Fidelity without a second-in-command for 12 years, but he now is trying to build a management team capable of running Fidelity when he steps down. Although Curvey has been the mover behind Fidelity's shakeup, he will not necessarily succeed Johnson. Johnson says he will decide on his successor when he retires, based on ''who's available at the time and what skills the company needs.''

FAR ENOUGH? His first choice is Abigail, 36. A former fund manager, she joined the executive ranks last year to help oversee funds and broaden her experience dealing with other parts of the company, including the marketing, public relations, and legal departments. She owns 24.5% of Fidelity's voting stock, potentially worth $4 billion to $5 billion if Fidelity went public, according to industry estimates. Her father owns 12%, and other Johnson family members own an additional 13%.

Abigail is the beneficiary of a trust that grants her ownership of Fidelity ''for her lifetime'' and could keep ownership in the family for another generation as well, her father says. Two years ago, he gave 51% of the company's voting stock to 50 top employees, as a way to reduce estate taxes. Since then, many employees have hoped that Fidelity will go public, producing windfall profits. Fidelity may be worth $20 billion in an initial public offering, some estimate.

The trust allows Abigail to sell Fidelity or take it public. But Johnson says he does not want that to happen. ''I'm not really going to reach out of the grave and curse her if she does that,'' Johnson quips. But, he adds, ''there wouldn't be any strong financial incentive at all'' for her to do so. ''If there were good business reasons, maybe it would happen,'' Johnson adds. Abigail says she wants Fidelity to remain private.

Abigail has her choice of jobs, her father says. She can oversee strategy, head operations, or remain in a lesser role, he says. Abby says she will decide that when the time comes. Her father, she adds, is in excellent health and will ''probably never'' retire. He has worked out regularly with a personal trainer in his Boston home for the past 10 years, and occasionally challenges his aides to a game of tennis.

Whether Curvey and his changes go far enough to solve Fidelity's problems is still to be seen. The changes in the mutual-fund unit are untested, particularly in a bear market. The new marketing strategy, which emphasizes advice, is a sharp break from the past practice of promoting funds. And new brokerage products that Fidelity will roll out in coming months, including a voice-recognition trading system and a program to offer customers investment advice, are coming on the heels of similar products offered by competitors.

Fidelity is far from being the money machine it was in the early 1990s. But Curvey has stopped the bloodletting and has Fidelity back on the warpath.

By Geoffrey Smith in Boston