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To: Brady B. who wrote (13927)	9/13/1998 3:10:00 PM
From: PartyTime	Respond to of 18444

Actually Brady, you've got to be diplomatic. When I called the first time I asked if Pattison Hayton was still registered. She said she couldn't find a record of him. I said, "that's strange because I met him there for breakfast." So I said thank you and hung up. Immediately afterward, I thought: Wait a minute, there's gotta be a record, I called him on the phone and they connected me. So I called back. I got the same person, Marissa Cummings (this time I asked what her name was). I asked her if she was the same person I spoke with when I called earlier asking for Pat Hayton. She said yes and that after our first conversation she had done a second check and found his name. Contrary to Jon Tara's, and perhaps your own impression, the first duty of a desk clerk, I would assume, is to be helpful. You don't think there exist all kinds of business and personal connections made to and from hotels? Where've you been? The last thing a desk clerk wants to do is inhibit such a communication. If Jon Tara wants to be a hermit when he visits his hotels, I suppose he's welcome to be that way. But he's got to tell the desk first! Any effective hotel policy would be for the guest to inform the staff if they do not wish to receive outside communications; otherwise they're going to connect you and be as helpful as they can be, not just to the guest but toward anyone attempting communication with the guest. Open your eyes, know the world how it really is! If Tara, et. al. would do this at a minimum, this would be an easier thread by which to share information.

To: Brady B. who wrote (13927)	9/13/1998 4:14:00 PM
From: Jon Tara	Respond to of 18444

Brady, are you suggesting that a hotel that would give out information on it's guests so freely is not "best in it's class"? LOLOLOL! Seriously, most hotels will verify that a guest is or was registered, but a really good one will insure that there is a "need to know". They will pass on a message, and most will respond helpfully if you state that you were supposed to meet the person, etc. In other words, if you want to simply verify that a person is or was checked-in, you at least should have to concoct a small lie. But giving out information about telephone calls, FAXs, who the guest was with, etc? If they give out this type of information, find a classier hotel.