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Technology Stocks : Compaq -- Ignore unavailable to you. Want to Upgrade?

To: Elwood P. Dowd who wrote (32938)	9/14/1998 10:41:00 PM
From: John Koligman	Read Replies (3) \| Respond to of 97611

El, did you see this column from the Katt?? Some rumors on CPQ/DEC/Tandem, and a pretty funny story on Dell service, looks like Dell has replaced DEC with Maytag in at least one part of the country... John <ggg> By Spencer F. Katt September 14, 1998 When The New York Times reported last week that former Digital CEO Bob Palmer had caved in to Chairman Bill's demand last year that Digital stop developing a network computer with Oracle, the Power Meower had to put a furry paw to his back and pat heavily. El Gato, as Furball fans will recall, first broke the news of Digital pulling out of its relationship with Larry Ellison's gang back in March. But enough self-serving Katt commentary. Fast forward to the current state of the Compaq/Digital/Tandem entity: With Digital fully assimilated, some of the Tandem troops are feeling left out in the cold. An insider reports that the reunion of Digital managers following Compaq's buyout is putting a chill on Tandemites. The group's European sales force is in crisis, and most of Tandem's Himalaya server development projects have been farmed out to India. Morale is, not surprisingly, in the Dumpster. An IS manager in Kansas shared this tale of woe regarding Dell support: A hard drive crash on a computer still under warranty prompted the manager to call the Round Rockers to send out an on-site technician. Four days later, still no technician, which the manager considered strange, considering Dell's next-day service policy and Dell's quick response to his company's previous support calls. Finally, the tech arrived--wearing a Maytag appliance service technician shirt. The IS manager got even more nervous when the tech pulled out a magnetic screwdriver (!) to remove the cover from the downed desktop. He put a call into Dell to find out who this lonely repairman was. He heard back from Dell's on-site service company, which explained that the company had outsourced with an appliance repair shop. The IS-er was not amused.