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To: Travis who wrote (18264)	9/18/1998 8:50:00 PM
From: Linda Kaplan	Read Replies (1) \| Respond to of 213177

Negative word of mouth, Travis. I haven't tried them. They were mentioned in the Web Street thread here and on other services when I was filing my complaints about Web Street. A search should bring up some tirades. Linda

To: Travis who wrote (18264)	9/18/1998 9:52:00 PM
From: Andrew Danielson	Respond to of 213177

<<Anyone have any experiences or opinions, good or bad, on SureTrade.com?>> Yes. I had an account with them I just closed about two months ago. I must say that their service was horrible. If nothing ever went wrong, and you never had to ask them for help, then fine. The web site is adequate. Don't bother trying to call these guys, however. Asking questions or placing trades over the phone is next to impossible. I waited nearly 30 minutes to get somebody alive, and it turned out to be what sounded like a high school kid. If your order ever gets rejected, they don't have a specific enough response system to say why. It's kind of like the Mac OS--error messages that make no sense. Finally, their e-mail is just as bad. Try to e-mail them a question, and they try answering it with an automated AI system that picks out key words from your e-mail and tries to "figure out" what you were asking. If it is wrong, which it almost always was, you had to e-mail them back to get a human to respond. Not very prompt, either. Don't expect a same-day answer. $7.95 a trade is darned cheap, but you get what you pay for, as always. Andrew