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Technology Stocks : Dell Technologies Inc. -- Ignore unavailable to you. Want to Upgrade?

To: kemble s. matter who wrote (67629)	9/25/1998 7:05:00 PM
From: T.C. Stentz	Read Replies (2) \| Respond to of 176387

Dell Excellence: Hello all, this is my first post to the DELL thread after lurking since April. Thanks to all who have provided such expert insight and occasional comic relief. Here's some good qualitative info (unabashedly lop-sided) on our favorite company, taken from this month's Windows Magazine Tech Support Survey: Overall Rankings: Dell- Excellent CPQ- Good Excellent System Reliability (% of respondents): Dell- 80% (ichiban) CPQ- 52% Successful first-time system startup: Dell- 91% CPQ- 89% Average Cost of Repairs: Dell- $17.60 (ichiban) CPQ- $33.50 Problem Resolution: Dell- 3.1-4.4 Days CPQ- 3.2-6.0 Days Overall Excellent Rating: (% of respondents) Dell- 62% (ichiban) CPQ- 32% Brand Loyalty: Dell- 95% (ichiban) CPQ- 83% Dell also took top honors in telephone call resolutions, hold times, tech-support personnel ratings, and overall effectiveness. It was also interesting to note that 27% of the respondents bought their system Direct. Full article at winmag.com And now back to the lurking, already in progress... Tim