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Technology Stocks : High Growth Techstocks for 1998 -- Ignore unavailable to you. Want to Upgrade?

To: White Shoes who wrote (582)	9/30/1998 4:35:00 AM
From: Link Lady	Read Replies (1) \| Respond to of 598

Could someone tell me how important Call Centres could/would be to e-commerce? >>n June, Balisoft announced a strategic partnership with NBTel to create a product that would integrate live Internet customer service with standard call center technology. Less than three months later, at the ICCM show, Balisoft and NBTel delivered on their promise with LiveContact ACD-Bridge. LiveContact ACD-Bridge optimizes a company's investment in call center capabilities, including centralized agent management, call distribution and MIS reporting – and LiveContact seamlessly integrates into this environment via the ACD Bridge. While LiveContact enables the call center to add Web calls to its capabilities, call centers can continue to use existing ACD technology for mechanisms such as distributing and routing calls, generating reports and monitoring call traffic<< balisoft.com