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Technology Stocks : Dell Technologies Inc. -- Ignore unavailable to you. Want to Upgrade?

To: Mohan Marette who wrote (68055)	9/29/1998 6:50:00 AM
From: stockman_scott	Read Replies (1) \| Respond to of 176387

A great link to a new article on "How to Keep E-Business Humming." 8/28/98 PC Week Online Guess Who is mentioned as a pioneer in this area that is re-inventing themselves? DELL of course. They are written about with other e-commerce pioneers like Cisco and Schwab. zdnet.com Here are a couple of key passages from this article: As a result, even early e-commerce success stories such as Schwab, Cisco Systems Inc. and Dell Computer Corp. are heading back to the drawing board and redesigning operations, customer service, and sales and marketing processes and organizations with e-commerce in mind. "We found that only about 20 percent of building your Web site and managing e-commerce are technology-related," said Lora Zarbock, senior manager for Internet commerce at Dell, in Round Rock, Texas. "The other 80 percent is determining your processes, what you want to do, and taking a lot of what you do internally and creating what's now an e-commerce initiative." Besides revamping their internal monitoring and operations processes, many organizations getting serious about e-commerce are having to rethink the way they work with external service providers. As e-commerce has grown, many companies are also fundamentally reworking the processes and organizational structures they use to market and sell products. At Dell, for example, where direct tele-sales was the traditional model, the company is reorganizing and creating new online sales processes. Although Dell started two and a half years ago with a small team empowered by an executive committee to go off and create an adjunct to its core distribution channel, the company's goal now is to do 50 percent of its business online by the end of 2000. To make that a reality, Dell is working to integrate the online group back into its main sales, marketing, service and support organizations. The new organization will work on processes for steering current Dell customers to the Web. At the same time, Dell is working on reinventing other sales processes for the e-commerce world. Dell's tele-sales model, for example, is based on the assumption that a sales representative handling a customer order gains a lot of insight into the customer's needs and uses that insight to fit the right product to the customer. Dell is working on replicating that same insight on the e-commerce site so that the company can give online customers the same level of service. -------------------------------------------------------------- E-Commerce is going to revolutionize many industries. DELL of course is the pioneer in its field and it is FAR AHEAD of its competition when it comes to leveraging the power of the internet. DELL is the next DELL. I just bought more shares yesterday -- at a price I thought I would never pay (68.5/share). In 6 months this purchase will seem like a very wise one. Even my conservative relatives are starting to sell-off blocks of traditional blue-chips (like Coke) and buy more DELL!! In my opinion this trend will continue in a big way in the next year -- as DELL gains a greater following and people start to understand the power of its business model better. I now have over 80% of my long term holdings in DELL and each night I'm sleeping very well..... I TRUST Michael Dell and his team to be THE BEST STEWARDS of my investing resources. DELL knows how to execute and consistently exceed my high expectations. -Scott