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To: Jim Pasinato who wrote (8472)	10/5/1998 3:23:00 PM
From: Pamela Murray	Read Replies (1) \| Respond to of 12468

Monday October 5, 2:41 pm Eastern Time Company Press Release Template Software and WinStar Telecommunications Announce Deployment of Industry's First Customer-Centric Service Ordering & Provisioning System Template Technology Enables WinStar's First-to-Market Integrated Customer Care Solution DULLES, Va.--(BUSINESS WIRE)--Oct. 5, 1998-- Template Software Inc. (NASDAQ: TMPL - news), an advanced software technology and solutions company, and WinStar Telecommunications Inc. (NASDAQ: WCII - news), a rapidly growing national telecommunications organization, Monday announced that WinStar has successfully deployed the first totally automated telecommunications service ordering and provisioning system. This system was developed using Template's suite of software automation and integration products and services. ''Using Template products, we were able to deploy the telecommunication industry's first customer-centric enterprise architecture. This system functions as the point of entry for all sales events. It serves as the master database for enterprise-wide customer information, the central repository for the definitions of all of our products and services, and the enabling vehicle for complete mechanization of all of our business processes,'' said Jamie Bullen, WinStar's Vice President of Systems Engineering and Development. ''Not only will this system provide us with world-class customer care capabilities, it will also help us to drive costs out of our business enabling us to meet our earnings targets.'' WinStar used Template products to deploy its Customer Service Platform (CSP) for the automation and integration of its business functions for customer care, finance, field sales, provisioning, and billing, all of which support the ordering and provisioning of WinStar's products. ''The CSP solution will enable WinStar to elevate its customer service to a new dimension,'' said Faith Budington, Director of Order Processing and Provisioning Systems. ''This is the first truly customer-centric order management system in the industry.'' WinStar's new system has been deployed in 20 major cities. The two companies have already begun the next phase of the project. ''Template is pleased to team with WinStar in the delivery of its premier customer-focused service ordering system,'' said Bill Stewart, Director of Template's Telecommunications Industry Group. ''WinStar's success serves to validate Template's commitment to providing leading-edge software solutions and services to the Telecommunications industry!'' Template Software is a leading provider of advanced software technology and solutions for real-time enterprise management. Template's object-based integration architecture and innovative software templates enable organizations to rapidly capture, automate and integrate critical business processes across the enterprise, reducing cost and risk of implementing business solutions.