To: joe who wrote (22522 ) 10/5/1998 11:20:00 PM From: Steve Porter Read Replies (2) | Respond to of 45548
Joe,I'm sure some of the Fortune 500 companies want to save $$, but what's most important to many of them is that they have reliability and the end-to-end hand holding service of an expert. They want to know who to blame when things go wrong. I'm wondering if COMS is set up to do this for the "big companies". It seems to me that COMS will make products simple, inexpensive, easy to upgrade, easy to maintain, but the customer service will still come from the resellers and the systems integration consultants. These resellers will prefer to push COMS products because they're cheaper, easier to upgrade, etc. BUT, are Fortune 500 companies ready to deal with resellers? How is COMS going to enter their area? They want a "CSCO company" hand-holding they're every move. I think COMS' strategy is to say, we don't need the F-500 sector that much. The SME sector is much bigger and they can sell much more volume. I think this is the "truly profitable" market is to be found. Re: Service issues. You have a bit of a point there, but I can get hand holding from COMS with a simple phone call to tech support. The same as with CSCO. True COMS won't send someone to the site, but they will recommend someone good in the area, which is better IMHO. The problem with having your own "field guys" is that you get into a situation where you are responsible for their actions. For example, if my IBM machine breaks and an IBM guy comes to fix it, but knows nothing, it looks bad on IBM. If IBM says "call these guys, they will help you" and they know nothing IBM only looks 50% as bad IMHO. I can call IBM back and say "okay, who now".. (this is more of a presonal thing though I think).INTC will not be able to compete with COMS in the network area. They just won't have the expertise and quality of products. COMS by far has the best distribution channels for network products. Anybody can make network products, but not many can make them better than COMS. INTC needs to stick to it's core business -- chips. That's why I'm not too worried by INTC or CPQ for that matter. No I'm not saying Intel can compete with COMS, I'm just saying they are the only company out there to "get" COMS. The only company out there in the industry that understands the business model, because the NIC, etc. business model is almost identical to the MPU business model (volume, cost control, retail channels and OEM deals). CSCO doesn't get this, and NT and LU sure as hell don't get it. That's why I said Intel would be teh best fit. I never said it was a likely fit ;-) Steve