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Technology Stocks : Nortel Networks (NT) -- Ignore unavailable to you. Want to Upgrade?

To: Kenneth E. Phillipps who wrote (1229)	10/9/1998 1:36:00 PM
From: Kenneth E. Phillipps	Read Replies (1) \| Respond to of 14638

Nortel Networks Ships Two of Every Five Call Center Systems in U.S./Canada Friday, October 9, 1998 11:00 AM Mail this article to a friend DALLAS, Oct. 9 /PRNewswire/ -- Nortel Networks (NYSE: NT, Toronto: NTL) retained a strong hold on the number-one position in the U.S. and Canadian call-center markets, according to the latest figures from the PELORUS Group. Nortel Networks ranks first in the U.S. with 36.1 percent of systems shipped in 1997, and it leads in Canada with an 85.5 percent share of systems shipped in 1997. After combining shipments to each country, Nortel Networks holds the top position with 41 percent. Nortel Networks' call-center offerings consist of customer-care solutions from its Symposium, Norstar and DMS-100 portfolios. These products enable customers to get quick, efficient service while accessing call centers using any media they choose. Sheila McGee-Smith, director, Call Center and Operator Services, for the PELORUS Group, said, "The PELORUS Group expects that Nortel Networks' performance will be even more impressive in 1998 and beyond when results for the Symposium Call Center Server are part of the mix." The PELORUS Group's report covers systems shipped in 1997. Nortel Networks' Symposium Call Center Server became generally available in April 1998 and has been received strongly in the marketplace. Nortel Networks' call-center solutions are ideal for environments that embrace all the advantages of voice, data, video and fax. Nortel Networks' success relies on the Unified Networks blueprint, which encompasses a full breadth of solutions designed to meet customers' current and future needs. SOURCE Northern Telecom Limited CONTACT: Carter Cromwell, 408-565-2835, or carterc@nt.com, or Frank McNally, 703-712-8374, or frank.mcnally@nortel.com, both of Nortel Networks Quote for referenced ticker symbols: NTL, NT © 1998, PR Newswire