To: Martin E. Frankel who wrote (8354 ) 10/19/1998 4:51:00 PM From: Jazzbo Read Replies (1) | Respond to of 44908
Martin and others, I had the opportunity to speak at length with Amy Grashel, the head of TSIG/CCI Customer Service, this afternoon. If loquacity and pleasantness are job requirements for her position, she's over-qualified. I wrote post #8338 yesterday evening, regarding my less-than-satisfying CD purchase experience yesterday. She had read my post prior to my calling, and expected my call. She resolved all my technical gripes, to wit: the Card unit to number of CDs purchased discrepancy (the Card did not apply to a 2-CD set of which I bought 2 copies), and; I just plain missed the section where I could chose the manner of shipping, and was automatically defaulted to the US Postal Service. These two questions took Amy about two minutes to answer. The more important personnel problem was also addressed. The evening supervisor call-service person I spoke with Sunday evening was neither knowledgeable nor helpful. Amy promised to speak with him one-on-one, and to hold a general staff meeting, the point (at least partially) was to raise the knowledge level as to what CCI was all about, general stuff that every operator (particularly a supervisor) should be able to answer. I've no doubt Amy will get her message across. Amy said to call anytime; she expects and wants people to call (not only because she enjoys talking), because she and others in the company are committed to making TSIG/CCI a viable and responsive company, responsive to shareholders and consumers alike. (That doesn't mean the company will manufacture news for our sakes, of course.) She couldn't answer all my questions - the one's we all want answered - but as we chatted, she told me these few items: Catherine Krell (VP of Marketing) was at TSIG all last week, the marketing plans are gearing up, with ads planned for Village Voice, Rolling Stone and Stereo Review, and a prevalent (practically to the point of saturation) internet campaign. Paraphrasing, "you're not going to be able to miss us." This national advertising is slated for mid to late November, at which time the site will be functional (i.e., more so than now). Yes, the company is aware of the imminent buying frenzy season. Speaking of the site, a webmaster named Greg Brown was recently hired; I'm assuming within the last 2-4 weeks. His talents are alleged to be excellent, and he fits in and works well with TSIG powers that be. Amy recalled "Good Noise" and something for the state of N. Carolina as part of his resume. I was finally able to break off the telephone call with Amy alleging a heart condition (actually I have no heart, just ask you know who). She indicated I should call others regarding PP, teleservices contracts, etc. I have a call in to James Guild, and was assured by his voice mail of a return call. I assume he's a busy man. After I speak with Mr. Guild, I'll recap here, hopefully in shorter fashion. I'm a lot less disappointed. I don't make recommendations regarding stocks, but I intend to add to my already considerable (for me) holdings within the next two weeks. Pardon my brevity. And Amy is thinking, "and he says I like to talk..." Regards, TS