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Technology Stocks : Remedy Taking a hit why? -- Ignore unavailable to you. Want to Upgrade?

To: Jonathan M. Traxler who wrote (609)	11/2/1998 12:42:00 PM
From: bob zagorin	Read Replies (1) \| Respond to of 763

Remedy Corp. Wins Global Enterprise Application Deal with Lucent MOUNTAIN VIEW, Calif., Nov. 2 /PRNewswire/ -- Remedy Corp.(R) (Nasdaq: RMDY), the global leader in the consolidated service desk market, today announced an agreement with Lucent Technologies to create a worldwide customer support system. Lucent Technologies plans to use the Remedy Action Request System(TM) to help provide technical support in 60 countries for network products such as central office equipment and wireless phone equipment. The application will be deployed globally, allowing Lucent's technical support team to quickly resolve problems for its service provider customers around the world. Lucent will use the new system's smooth interfaces and fast connections to track and forward data among Lucent's various business units around the world. Remedy will provide Lucent an expandable system with full services support. "We are pleased to work with Remedy on this turnkey solution," said Ken Meeker, manager of customer technical support for Lucent Technologies. "By giving our local field support teams more flexible systems, we will be better able to serve our customers globally." "Lucent's key selling features are the reliability of their equipment in providing world-class solutions and their support," said Mike Dionne, vice president of worldwide sales for Remedy. "Remedy's products enable Lucent to deliver a high level of support to their end customers in a very efficient and cost effective manner." About Remedy With more than double the market share of its nearest competitor, Remedy Corporation sets the worldwide standard for the consolidated service desk with enterprise applications for help desk, asset and change management, service level agreements, purchasing and Y2K tracking. Founded in 1990 and headquartered in Mountain View, CA, Remedy serves more than 3,400 customers at 6,350 customer sites in 63 countries. More information on Remedy, its products and services is available on the company's web site at www.remedy.com. About Lucent Technologies Lucent's 5ESS(R) AnyMedia(TM) Switch is a large-scale, software-based digital switching system that delivers any media from one platform. The switch is the most reliable on the market today according to recent analysis of Federal Communications Commission (FCC) quality reports. The 5ESS Switch currently serves more than 104 million lines and 48 million trunks from four thousand host switches in more than 52 countries worldwide. Lucent Technologies, headquartered in Murray Hill, N.J, designs, builds and delivers a wide range of public and private networks, communications systems and software, data networking systems, business telephone systems and microelectronic components. Bell Laboratories is Lucent's research and development arm. For more information about the company, visit its website at lucent.com.