To: DD™ who wrote (3 ) 5/7/1999 3:37:00 PM From: Allen champ Read Replies (1) | Respond to of 41
Port Authority of New York and New Jersey Successfully Launches SAP R/3 With Help From RWD PR Newswire - May 03, 1999 17:04 RWD Technologies' Public Sector Practice Provided Critical Training Support COLUMBIA, Md., May 3 /PRNewswire/ -- RWD Technologies, Inc., (Nasdaq: RWDT) played a key role in helping the Port Authority of New York and New Jersey implement SAP(TM) R/3(TM). This is another TeamSAP success for RWD Technologies and the first for its new public sector practice. RWD managed all aspects of the Port Authority's training needs, including analysis and design of training materials and documentation, identification of end user roles, classroom instruction, logistics for training facilities, training administration, and on-the-job coaching after go-live. "RWD was responsible for the development and delivery of training to the Port Authority's SAP R/3 end user community. They provided high quality training materials, well-defined development and delivery processes, and practical experience from a wide variety of previous client implementations to help the Port Authority implement SAP. Because of RWD, we were able to get our system configured and get our people working effectively in record time," said John D'Amore, the Port Authority SAP Project Director. Using performance-based methodologies, RWD developed training solutions for small, targeted groups that focused on their particular job tasks, then reinforced the training with one-on-one instruction. This focused approach reduced the anticipated training time by 70 percent, resulting in significant cost savings for the Port Authority. In addition, RWD provided on-site coaches, which freed up 15 employees to focus on day-to-day operations and other critical activities. Because RWD was able to use the actual production system during training development, end users learned R/3 in a real-world setting and the project team was able to validate the data, processes, and business assumptions before go-live. "This project illustrates how the TeamSAP concept works. The project team used SAP's AcceleratedSAP methodology to coordinate the complex communication and job responsibilities of multiple consultants and contractors to make this project a real success," said David Miller, Executive Director, RWD Technologies.