NHancement Technologies Signs National Distribution Agreement With Award-Winning Interactive Intelligence, Inc. Interactive
Intelligence Provides State-of-the-Art Computer Telephony <>
October 29, 1998
FREMONT, Calif., Oct. 28 /PRNewswire/ via
NewsEdge Corporation -- NHancement
Technologies Inc. (Nasdaq: NHAN) today
announced a national distribution and
support agreement with Interactive
Intelligence Inc.(R) (I3), a leader in the
computer telephony market. NHancement,
which has focused on providing both
best-of-breed products and full service
systems integration and training, will
distribute I3's flagship product, Enterprise
Interaction Center(R) (EIC). EIC is a
client/server software product that turns a
Windows NT-based communications server
into a comprehensive communications
system. This approach supports
organizations which rely on electronic
systems for day-to-day operations as well as
emerging marketing trends of utilizing the
Internet to conduct sales and marketing
programs.
"This agreement is a major milestone for our
U.S. operations," said Esmond T. Goei,
chairman and chief executive officer. "We
now have a product that will allow us to
solve a major business issue -- how to
manage large volumes of internal and
external communications effectively. For our
customers, we will now be able to deliver
solutions that will help them streamline and
integrate disparate and often costly
communications systems and applications."
Goei continued, "To do so requires seamless
integration not only of an organization's
traditional communications infrastructure
(such as e-mails, voice messaging and faxes)
but also integration with that organization's
back office systems, such as accounting,
operations and the Internet. Customers
usually prefer to customize the EIC to their
specific enterprise needs which allows us to
provide our value added customization
services. This is consistent with our business
strategy of focusing on high margin services
rather than simply selling plain vanilla,
low-margin voicemail systems."
"We are very pleased to partner with
NHancement," said Donald Brown, chief
executive officer of Interactive Intelligence.
"They have a strong U.S. customer base and
the expertise in installation, integration and
support of sophisticated solutions to provide
high-level distribution of our state-of-the-art
product. Additionally, we are looking forward
to expanding our relationship in other areas
and into the global arena given their focus on
becoming a leading global single-source
provider of computer telephony solutions.
This strategic approach is one reason which
made NHancement stand out above other
potential partners. We are also very
impressed with their sales staff and their
ability to generate so much product
attention in such a short period of time."
To date, NHancement has completed three
EIC installations, with Union Wallowa
Telephone in Oregon, C-Call.com in San
Francisco and Industrial Devices
Technologies in California. Typical systems
installations begin at $150,000, and
depending on the scope of the project, can
be substantially higher. According to James
Linkous, general manager of NHancement's
U.S. subsidiary, Voice Plus, "We are very
pleased with the EIC product. Its features,
coupled with our team's expertise in
computer telephony, is creating a much more
comprehensive product and service mix,
which should offer us greater opportunities
with new customers."
"We are very pleased with our investment in
EIC," said Ben Levine, systems administrator
of C-Call.com. "Unlike any other product we
reviewed, EIC offers more functionality and
flexibility to enable us to customize this
technology to satisfy our specific corporate
needs and grow with us. Initially, EIC solved
our immediate needs for a fax server, but we
selected it because it will provide a smooth
upgrade to a full phone system when we
move to our new headquarters in the next
few weeks. In working with Voice Plus,
NHancement's U.S. subsidiary, on the first
phase of this installation, they met our tight
deadlines and were within budget. We're
looking forward to working with them again
as we maximize the phone system's full
capabilities."
About NHancement Technologies Inc.
NHancement Technologies Inc.,
headquartered in Fremont, Calif., is a
multimedia communications systems
integrator. Through its subsidiaries, the
company sells and installs a diverse mix of
communications-centric products and
services. Its products include networking and
transmission systems, and voice messaging,
facsimile messaging, voice response and
electronic messaging systems that allow
organizations to improve employee
productivity. Its services include network
planning, design and installation.
About The Enterprise Interaction Center
(EIC) Product
I3 has succeeded not only in merging the
two diverse technologies of computer and
telephony, they have done so on a single
Windows NT server, the emerging technology
of choice, and built in some very powerful
Internet interfaces. In doing so, the EIC is a
very cost effective single platform product
that replaces the more traditional
multi-platform, multi-vendor legacy solution.
Also, since the features of the EIC lends
itself to supporting a "call center" operation,
an organization deploying the EIC not only
improves its communications but also obtains
a powerful sales and marketing tool that
utilizes the power of the Internet. EIC either
replaces or leverages existing systems such
as PBXs, interactive voice response servers,
ACDs, voice mail systems, fax servers and
CTI gateways. EIC can support from 200 to
300 users on a single Windows NT server,
and multiple servers can be connected to
support distributed organizations.
About Interactive Intelligence
Interactive Intelligence(R) provides a total
interaction management solution for
enterprises, call centers, and service
providers. The company's flagship product,
the Enterprise Interaction Center(R), is an
all-in-one Windows NT-based
communications server. EIC functions as
PBX, IVR, ACD, voice mail system, fax server,
web server, and CTI gateway for
organizations up to several hundred users in
size. Add-on products include Interaction
Web(TM) (web chat and web callback),
Interaction Recorder(TM) (voice logging),
Interaction Dialer(TM) (predictive dialing),
and Interaction Director(TM) (SS7 pre-call
routing). Interactive Intelligence is
headquartered in Indianapolis with offices in
Atlanta, Boca Raton, Los Angeles, St. Louis,
Washington D.C., Aix-en-Provence, France
and Tokyo. The Company can be reached at
317-872-3000.
Please note: Except for historical information
contained herein, the matters set forth in
this announcement are forward-looking
statements that are dependent on certain
risks and uncertainties, which may include
such factors as: market demand, product
performance, technological developments,
maintenance of relationships with key
suppliers, difficulties in hiring or retaining key
personnel, the effect of the company's
accounting policies, the timing of
acquisitions, finding suitable acquisition
targets, risks in integrating any acquired
companies, approval of various governmental
authorities, competition, and other factors
described in the company's SEC filings,
including its annual report on Form 10-KSB
for the fiscal year ended December 31, 1997.
SOURCE NHancement Technologies
/CONTACT: Esmond T. Goei, Chairman and
CEO, or Douglas S. Zorn, Chief Financial
Officer, both of NHancement Technologies
Inc., 510-744-3333; or Joe Adams, Vice
President of Market Communications of
Interactive Intelligence, Inc., 317-872-3000,
or e-mail, joea@inter-intelli.com; or Lisa Horn
Chainey, general, Jordan Goldstein, investors,
or Alicia Nieva-Woodgate, media,
415-986-1591, all of The Financial Relations
Board/ (NHAN)
[Copyright 1998, PR Newswire] |
