Broadvision Partners With Aspect Telecommunications to Deliver Exceptional Customer Service Solutions That Unite the Internet and Call Center Touchpoints
REDWOOD CITY, Calif., Oct. 26 /PRNewswire/ -- BroadVision(R), Inc. (Nasdaq: BVSN - news), the leading provider of one-to-one Internet applications for relationship management across the extended enterprise, today announced a strategic partnership with Aspect Telecommunications (Nasdaq: ASPT - news), a global leader in mission-critical call center solutions, to provide one-to-one customer interaction between Internet customers and customer service representatives (CSRs). This unique partnership will allow end-user customers conducting electronic commerce on the Internet using a BroadVision-enabled Web site to interact directly with CSRs through Aspect's Web Agent interactive contact solution.
The combination of BroadVision and Aspect's industry-leading solutions are ideally suited for Global 2000 enterprises involved in the financial services, high-technology, retail, travel and telecom industries who want to enable customers to serve themselves through the Web and the call center. Companies can now combine BroadVision One-To-One(TM) Enterprise's capabilities with Aspect Web Agent's shared browsing environment based on the context of the customer's service needs. For premier or special needs customers, companies can selectively present a ''call me now'' button on these customers' screens to encourage interaction with a live call center agent. This is ideal for companies wanting to provide higher levels of service for exceptional customers or for those with unique needs such as technical support or non-English dialogue.
Aspect and BroadVision's first joint customer, Strong Capital Management, currently manages more than $30 billion in assets. Strong offers comprehensive investment management resources combined with the personal touch of a smaller firm. Part of their commitment to investors is offering polite, award-winning service through representatives available 24 hours a day, 7 days a week. BroadVision and Aspect Telecommunications are key parts of their high-tech, high-touch approach to servicing customers.
''Customers demand access to our customer service representatives regardless of whether they use the Web or the call center. BroadVision and Aspect enable our customers to simply click a button on our home page to interact with a Strong service representative. This is what one-to-one customer interaction is all about: enabling our customers to get the same level of personalized service regardless of whether they use the Web or the telephone,'' says Byron C. Vielehr, vice president, Electronic Distribution, Strong Capital Management.
''Forward-looking enterprises want to provide a seamless experience to their customers independent of the touch point. A strategic partnership with Aspect, a top supplier of integrated call center products and services, strengthens BroadVision's position as the leading provider of applications for enterprise relationship management applications across multiple customer touch points. This combined solution delivers on the promise of managing customer relationships effectively across an extended enterprise,'' said Sandra Vaughan, vice president of marketing, BroadVision, Inc.
''The Web is increasingly playing a role in the call center as more customers demand the same level of service from Internet customer service representatives as they do from traditional call centers,'' said Robert Blatt, vice president, Marketing and Business Development, Aspect Telecommunications. ''We are proud to align ourselves with BroadVision, one of the leading Internet-based companies in today's new economy. We believe that customers will appreciate the increased flexibility BroadVision adds, and Web Agent's ability to tailor personalized service level offerings to specific segments of their targeted customer base.''
About Aspect Telecommunications
Aspect Telecommunications provides comprehensive business solutions for mission-critical call centers worldwide. Aspect integrated call center products and services help businesses such as airlines, retail sales, financial services and communications enhance productivity, increase revenues and provide superior customer service. Aspect products include automatic call distributors, computer-telephony integration solutions, call center management and reporting software, automation solutions and planning and forecasting packages. The company also provides business applications consulting and systems integration services and around-the-clock support. Aspect is based in San Jose, California, with offices in North America, Europe and Asia-Pacific.
For more information about Aspect Telecommunications, visit the company's Web site at http//www.aspect.com or call 800-226-8441.
About BroadVision
BroadVision, Inc. is the leading worldwide supplier of one-to-one Internet business applications for relationship management across the extended enterprise. BroadVision's end-to-end solutions enable companies to rapidly deploy and cost-effectively operate secure, scalable, personalized and flexible electronic business and knowledge management applications for the financial services, retail, distribution, high technology, telecommunications and travel industries.
The company's entire product line has experienced exceptional growth and increasing acceptance by Global 2000 businesses with over 200 customers including Cisco, American Airlines, Nortel/BayNetworks, Credit Suisse, Development Bank of Singapore, Fingerhut, Hewlett-Packard, IBM, Liberty Financial, META Group, RS Components, Standard Chartered Bank, Silicon Valley Bank, Solectron, Thomas Cook and Visa USA. BroadVision is headquartered in Redwood City, Calif. and maintains an extensive network of subsidiaries and licensed resellers in North and South America, Europe, Australia and Asia. The company can be reached at 650-261-5100 or at www.broadvision.com.
NOTE: BroadVision is a registered trademark of BroadVision, Inc. BroadVision One-To-One is a trademark of BroadVision, Inc. All other names are the properties of their respective companies.
SOURCE: BroadVision, Inc. |
