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To: ViperChick Secret Agent 006.9 who wrote (56474)	10/27/1998 1:25:00 PM
From: Richard Althouse	Read Replies (1) \| Respond to of 58727

OT -- Beware of Shopping.com Lisa, since you put me on to Shopping.com, I just thought that I'd warn you about their responses to problems with orders. I have ordered from them a few times without incident. But, about a month ago I order some books from them and didn't receive my entire order. Nor did I receive any information concerning stocking problems. When I tried to contact their customer "service" by phone to inform them of the possible error, I spent several minutes speed-dialing before I past the busy signal and then waited for 20 minutes to speak to a customer support person who forwarded me to voicemail. I never heard back. After several such attempts at contacts of both email and voicemail, I still have gotten no response to my situation. So far, I have put in over three hours with no satisfaction. I have contacted my credit card company and the Better Business Bureau. I thought I'd pass this information along as a warning to those of you who are used to better business practices -- A little money saved may not be worth the difference in service.