Silicon Investor (SI) -- The First Internet Community

STOCKTALK

We've detected that you're using an ad content blocking browser plug-in or feature. Ads provide a critical source of revenue to the continued operation of Silicon Investor. We ask that you disable ad blocking while on Silicon Investor in the best interests of our community. If you are not using an ad blocker but are still receiving this message, make sure your browser's tracking protection is set to the 'standard' level.

Technology Stocks : CheckFree (CKFR) -- Ignore unavailable to you. Want to Upgrade?

To: Benny Baga who wrote (8363)	10/28/1998 7:44:00 PM
From: TLindt	Respond to of 8545

>>>Consumer will receive both electronic and paper bills for a few months, and then the paper will turn off. Once a consumer is only receiving electronic, if they don't respond in a specified amount of time, an e-mail will automatically be sent out. If no response from the e-mail, then a paper bill will be sent out. A product that will be hard to match. Well you know, I've said before that I'm trying to blow up this e-bill system, testing it in every way. I let my barn electric bill go stale, past due for 2 months. Just ignored the e-bill. I got a notice of shut-off in the mail/paper, when I got that I authorized the payment. However I authorized the payment for $49.00, on the due date not the shut off date...so they disconnected the power to my barn. This I found out later...not sooner. Which brought up Petes' 'end to end' customer care solution. Now when I authorized payment, and then got the paper shut off, I just e-mailed CKFR and said, better check this out...I pushed pay. During the process they informed me by e-mail...that they would pay as instructed...due date vs. shut off date. Clumbsy mess initated by me against 2 other providers of service...without bank intervention. Old Kent, my Bank, still doesn't have a clue as to what I'm doing with my account at their Bank...Because it is MY account at their Bank. Hardass stuff...me/my biller/my digital mailman...nothing to do with them at all...money was always there..it was timing. And I took Pete up on his 'end to end' care...you want to know what, it's there now. I told my biller I was testing, but didn't get CheckFrees replay about payment timing...I didn't look for it...but they sent it. Long story short paid and done...but CKFR DID follow through...If I had only looked at the incoming mail, which I didn't...my fault...but they were on top of it throughout the transaction. I'm a big believer in e-comm, and I'm Lynch/Buffet in a way to try what I buy.... But when I went to NetBank to get some personal service for internet stuff I've initiated, e-bill, or their Brokerage Arm UVest, commission, or Huntington Bank an application, or E-Trade an application..let me tell ya..from personal experiences they don't have ANYTHING close to the 'end to end' customer service which CKFR has in place now...and most importantly...as the internet based stuff leads to impersonalization...RESPECT to do what they say they will do over the phone or by e-mail leads one to trust or not trust, like a smile and and a handshake in the physical. I've had in many instances promises made in internet, and then never kept as they move to NEXT customer in high volume internet based low cost commerce. The one who will ultimately win...and I'm an inbred stupid harry knuckled Michigan person, will the one who can back up what they say they will do, and then do what they say..but to be honest...I'm not personally experiencing that yet. Numbers seem to be more important now in the early days of this thing then service. Except with CheckFree, they understand....Trust and the relationship the evolves from trust. I've tested them no harder then I've hit on the others...It's my money...win, lose or draw...and they take care of me....they are truely end to end. Whereas the others seem to be ends justify the means....personal experiences. And so that you don't think that's biased...because CKFR is my biggest investment... BUT EVERY, EVERY TIME..I talk to CKFR, or e-Mail them we connect in the MIND and they do what they say. To me it doesn't matter if that is one to one in person, a fax, an e-mail..just do WHAT you say you are going to do. Don't put me off, don't make me ask 3 times and give up..I quit on some of them. If you wanta win, you gotta have service. I've got no problems with CheckFrees unless I initiated them, and they sovled them after I screwed up, the rest give problems to me without asking for them...and I can do without that/them. Personally observation.