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Technology Stocks : Dell Technologies Inc. -- Ignore unavailable to you. Want to Upgrade?

To: kemble s. matter who wrote (76367)	11/3/1998 8:22:00 PM
From: Dennis	Read Replies (1) \| Respond to of 176387

interesting report on national news tonight about Delta and how they ended up cutting their own throats because they cut service to customers. They found out the hard way. A study showed that for every dollar a company spends on service the company makes two to five dollars more in profits. Service is now the focus of Delta . They finished tenth out of ten in that category last year. I believe Michael and Co. figured out long ago that SERVICE is the most important factor when selling a product, period. Sooner or later a satisfied customer always returns.