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Non-Tech : Datek Brokerage $9.95 a trade -- Ignore unavailable to you. Want to Upgrade?


To: GT who wrote (10122)11/4/1998 11:10:00 AM
From: deke leatherman  Read Replies (3) | Respond to of 16892
 
Q: Was his name Mike? They have a couple of good guys - and then
again - they have some people that I could hire as leg-breakers.

Get their names - and publish the the names on the board - let's see
if we are all getting the same people...



To: GT who wrote (10122)11/4/1998 11:19:00 AM
From: Fridrik Skulason  Respond to of 16892
 
Here is a copy of an I mail I just sent to support@datek.com

I am one of your customers, account# (deleted)

When I moved my account over to Datek it was because of my dissatisfaction with the brokerage I used previously (Discover, formerly Lombard) - in particular how slow and unreliable the connection to their servers was.

Recently Datek has become just as bad as my former brokerage, and I am seriously considering taking my business elsewhere. I can accept slowness during the first few minutes after the market opens, but getting...

The application servers for this type of request for this web server
are temporarily unavailable. If this occurs off-business hours
(in Eastern Standard Time in the US, of course), then we are probably
performing routine maintenance on those application servers, and it
should be up in a few minutes. If this happens during the trading
hours, please try an alternate web server from our Services Website
Directory.

...from all your (Classic) servers regularly throughout the day is not what I consider acceptable.

Can you give me any reason whatsoever why I should stay with Datek ?

----

A second question: I was (finally) able to enter an order on one of your servers, but on the "Daily Activity" it shows up as "Rejected". Why ? (tracking # B-100-AABU-5190)



To: GT who wrote (10122)11/4/1998 12:13:00 PM
From: henry jakala  Respond to of 16892
 
you're not the first to be hung up on - i know of one irate
customer who was hung on by MANAGEMENT !

nope - it wasn't me