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Non-Tech : Brown & Company New "5 and 10 Store"? -- Ignore unavailable to you. Want to Upgrade?

To: Diana who wrote (174)	11/5/1998 10:37:00 AM
From: Steve Smith	Respond to of 1865

I've been having the same problems with Brown the last 2 days. I can't place trades at the open on the web or reach their customer service.

To: Diana who wrote (174)	11/5/1998 11:15:00 AM
From: David Harker	Read Replies (1) \| Respond to of 1865

>I don't need hand holding and I do my own research, but when I >call for customer service (not brokerage -- I prefer to use the >web) on any question about the firm or my account, I expect >excellent service. I can respond to this. I just opened my Brown account, transferring my entire (former) account. I called them yesterday to find status of that transfer, they were very helpful, patient, and told me that the transfer had just completed. They gave me my account #, web-site login name/password, and I was off and running. That's my only contact so far, but it's been very favorable. They also mentioned the recent computer upgrade.