A big OT.....
Are you a customer of Streamline? Is anyone you know a customer of Streamline? Have you briefed them on their experience with the company? Have you visited Streamline's offices? Have you observed first-hand their interactions with customers? Have you observed first-hand the company's internal discussions? Do you have internal memos which explain this "exceedingly high priority" you speak of?
If not, I am not sure how you can possibly justify the flowery prose you use to describe Streamline. Or is this perhaps just Nordstrom speaking FUD?
Sorry, I did not mean to make my post sound like a plug for Streamline or a bash on Peapod. In fact, I own Peapod stock. I was just agreeing with the previous post, and expressing my honest opinion about the importance of customer service in this kind of business.
To answer your questions: No, no, no, no, no, and no. The "flowery prose" as you call it was just opinion (as I indicated) based on what I have read and seen at their web site. I work from Nordstrom, but do not represent them in any way. Just my personal opinions and thoughts, as I said.
You sound a little defensive...lighten up!
Below is the press release about the Nordstrom investment in Streamline.
Nordstrom Announces Partnership with Streamline
Nordstrom invests $22.8 million in Streamline, the pioneer provider of consumer direct essential and convenience services.
SEATTLE -(October 8, 1998) -- Nordstrom, Inc., a fashion specialty retailer, announced today a $22.8 million investment in Streamline, Inc., an online leader in the consumer direct marketplace. The investment reflects Nordstrom's interest in exploring and learning about the rapid expansion of electronic commerce and its confidence in Streamline as a leading consumer direct services provider. Nordstrom and Streamline's partnership strengthens the ability of both companies to capture the enormous market opportunity for consumer direct services, which is expected to exceed $60 billion by the year 2005. Nordstrom may provide merchandise offerings through Streamline in the future.
Streamline, Inc., headquartered in Westwood, Mass., was founded in 1993 by Timothy A. DeMello and is a leading provider of consumer direct essential and convenience services that simplifies life for busy suburban families. Currently, the service is available in the greater Boston area. The offering includes groceries, prepared meals, dry cleaning, Blockbuster Video, Kodak Premium Processing, UPS package pick-up, bottle and can redemption, clothing donations and other essential services. For more information, Streamline can be found on the World Wide Web at www.streamline.com, or by calling 781-407-1900.
"Tim DeMello and the Streamline team have created a distribution channel which extends far beyond groceries. They have built their business as a solutions provider and have created a customer experience that actually offers what may be for many the most valuable commodity of all, time," said Dan Nordstrom, co-president of Nordstrom. "By focusing on the highest standards of quality for both products and execution, we believe that for many people, Streamline becomes the dominant retail provider in their lives."
"We are delighted to partner with Nordstrom, a company founded on commitment to the customer," said Timothy A. DeMello, chairman and CEO of Streamline. "We are pleased Nordstrom's investment will enable us to accelerate Streamline's national growth strategy."
Nordstrom, Inc. is a fashion specialty retailer with 99 stores located in 22 states including 68 full-line stores; 25 Nordstrom Racks; one clearance store; two free-standing shoe stores; and three Faconnable boutiques. Company sales in 1997 were $4.9 billion. Since 1901, Nordstrom has been guided by its founder's philosophy: offer the customer the best possible service, selection, quality and value.
Nordstrom is a registered trademark of Nordstrom, Inc. Streamline is a trademark of Streamline, Inc. All other company names and products are trademarks or registered trademarks of their respective companies.
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