To: don roberson who wrote (7782 ) 11/6/1998 11:24:00 AM From: FJ Respond to of 15313
OT - Siemens named in top group here. I'm holding and FNTN is looking good! Most Admired Knowledge Enterprises Announced LONDON--(BUSINESS WIRE)--November 6, 1998--The winners of the 1998 Most Admired Knowledge Enterprises (MAKEsm), conducted by Teleos and sponsored by Business Intelligence and the Journal of Knowledge Management, were announced today at the Knowledge Management '98 conference in London. The top five companies recognized for their world-class knowledge creation and sharing efforts are: (1) Lucent Technologies, (2) Intel, (3) Monsanto, (4) Ernst & Young and (5) Xerox (NYSE:XRX). To select the Most Admired Knowledge Enterprises, senior executives at Fortune Global 500 companies and chief knowledge officers and leading knowledge management practitioners were asked to nominate MAKEsm companies ranked against eight knowledge performance attributes. The winning companies in each knowledge performance category are: 1. Overall quality of its knowledge program - Xerox. 2. Top management support for knowledge management - Buckman Laboratories. 3. Contribution to innovation in all areas of its business - Lucent Technologies. 4. Success in maximizing its intellectual assets - Intel. 5. Effectiveness of knowledge sharing practices - Ernst & Young. 6. Success in establishing a culture of continuous learning - Lucent Technologies. 7. Effectiveness of knowledge initiatives in promoting customer value and loyalty - Lucent Technologies. 8. Contribution of knowledge initiatives to generating shareholder value -Microsoft. The Top Five: Lucent Technologies ranked in five of the eight key knowledge performance attributes to finish top of the MAKEsm survey. Although a "new" company, Lucent Technologies' renown Bell Labs and legions of skilled knowledge workers have won it world-class recognition in the areas of innovation, maximizing intellectual assets, culture of continuous learning, creating customer value and loyalty, and knowledge as a contributor to generating shareholder value. Intel regularly appears at the top of "most admired" company surveys, and the MAKE(sm) survey is no exception. The company maximizes its human capital in the design and manufacturing of microprocessors and is noted for knowledge sharing through communities of practice. The second-ranked Intel was voted the best company at maximizing intellectual assets and was recognized for its effectiveness in knowledge sharing and contribution to shareholder value. Monsanto's efforts to transform itself from a chemical company into a leading knowledge-based life sciences firm has been recognized with a third-place finish. The company is noted for its work in transforming tacit into explicit knowledge and creating knowledge-based products and services. It was cited for the overall quality of its knowledge program and for maximizing its intellectual assets. Ernst & Young is a pioneer in knowledge management. Established in 1992, its knowledge management consulting service and the Center for Business Innovation support clients; its Center for Business Knowledge is a focal point for internal knowledge networks. Ernst & Young ranked second in the overall quality of knowledge program, first in effectiveness of knowledge sharing and was voted a third-place in creating customer value and loyalty. Ranked fifth in the MAKE(sm) study is Xerox, another recognized leader in knowledge creation and sharing. The company's knowledge strategy has three elements: knowledge creation, knowledge aggregation and the use and reuse of organizational and personal knowledge. Xerox is dedicated to becoming a knowledge-driven company and has been rewarded by taking the top position in the overall quality of knowledge program. It also is recognized for the effectiveness of its knowledge sharing. The complete list of top 20 MAKEsm organizations are: Lucent Technologies (USA), Intel (USA), Monsanto (USA), Ernst & Young (USA), Xerox (USA), Arthur Andersen (USA), Hewlett-Packard (USA), IBM (USA), Microsoft (USA), 3M (USA), Nokia (Finland), Buckman Laboratories (USA), Skandia (Sweden), General Electric (USA), Andersen Consulting (USA), Sun Microsystems (USA), Pfizer (USA), Siemens (Germany), Chevron (USA), and British Petroleum (UK). Two other companies receive special recognition in the 1998 MAKEsm survey: Buckman Laboratories and Microsoft. Buckman Laboratories (12th MAKE(sm) ranking) was selected as the best company for "top management commitment". Buckman Laboratories' place in the forefront of the knowledge management movement is due mainly to its chairman and CEO, Bob Buckman. He is a visionary and in this privately-held company he leads from the front. He believes the challenge is to release the 90 percent of a person's knowledge which is "trapped" inside their head. The Bulab Learning Center has been developed to take distance learning to Buckman Laboratories' associates anytime and anywhere - it is the visible face of this learning organization. Microsoft's corporate culture is based on aggressively competing in the knowledge age. Therefore, the company doesn't have an "official" knowledge strategy. Rather, it seems to intuitively do the right things like hire the best knowledge workers. Overall, the company is viewed as one of the Most Admired Knowledge Enterprises (9th MAKE(sm) ranking) because of its success at understanding the knowledge economy and delivering long-term shareholder value. It ranks first in the "contribution to shareholder value" attribute. The Most Admired Knowledge Enterprises study is administered annually by Teleos, an independent knowledge management research company. The complete report, Most Admired Knowledge Enterprises, will be available in December from Management Trends International, Tel: +(44)1234 713626, Fax: +(44)1234 241464. A summary of the MAKE(sm) study is available on the Internet at website: knowledgebusiness.com . CONTACT: Rory L. Chase, Teleos (44) 1234 440344 fax: (44) 1234 308824 richase@easynet.co.uk