To: Anthony Wong who wrote (6235 ) 11/7/1998 11:38:00 AM From: BigKNY3 Respond to of 9523
Merck tries a dose of promotion Cholesterol drug pitched with a money-back guarantee Edward R. Silverman 11/06/98 The Star-Ledger Newark, NJ FINAL Page 041 Lower your cholesterol or your money back. Sounds like an ad in a supermarket tabloid or on late-night television, right? But in a highly unusual move for a drug maker, Merck & Co. yesterday said it will try the gambit in hopes of reviving its Zocor cholesterol medicine, which is losing ground to a rival. The pharmaceutical giant plans to refund the cost of six months' worth of Zocor to anyone whose cholesterol doesn't drop by a certain amount - on the condition that they've used the most potent dosage for at least 30 days. All that's required of consumers - who will see the gimmick promoted in new television ads - is that they retain their pharmacy receipts and follow doctor's orders. That's because doctors must establish the targeted drop in cholesterol levels. Such a move by a drug maker is surprising, given that money-back guarantees are usually associated with kitchen cutlery, vacuum cleaners or beauty aids. As an example, Pharmacia & Upjohn recently began offering guarantees for its Rogaine baldness treatment. "This type of promotion is routinely used with consumer products, but I believe it's the first time for a prescription product," said Charlotte Sibley, president of Isis Research Inc., a Princeton firm that provides strategic data to the drug industry. "It's a whole different tack for Merck," she said. "And if it works well, we might see others do it. The question, though, is how far do you go in this direction without risking damage to the image and aura not just of the product, but of the company." Merck is under pressure to revive Zocor, an important product that racked up $2.8 billion in sales during the first nine months of the year. Nonetheless, Zocor is being eclipsed by Warner-Lambert Co.'s Lipitor, a newer cholesterol drug. A year ago, Zocor and Lipitor each commanded 26 percent of new prescriptions written by doctors for cholesterol drugs. As of September, Lipitor grabbed 36 percent while Zocor's share fell to 23 percent, according to IMS Health, a market-research firm. "This is innovative marketing, but you don't do this sort of thing from a position of strength," said James Keeney, a securities analyst at ABN Amro Inc. "I also think that it could backfire on them." That's because Merck runs the risk of reminding doctors Zocor may not work well for many patients at the lower 20- and 40-milligram dosages, while Lipitor often does work well at low dosages. To combat Lipitor, Merck last July introduced an 80-milligram dose. As part of the promotion, patients can start by using Zocor at the lower dosages, but if lower cholesterol levels aren't achieved, the higher 80-milligram dosage could be used. Even so, patients must take the 80-milligram dose for at least 30 days to qualify for a refund. "But we're very confident that the vast majority of patients will find an effective dosage," he said. The promotion became effective yesterday, and covers existing and new Zocor patients. Refund forms will be available in doctors' offices