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Non-Tech : Datek Brokerage $9.95 a trade -- Ignore unavailable to you. Want to Upgrade?

To: D. Chapman who wrote (10184)	11/9/1998 9:43:00 AM
From: Fred Puppet	Read Replies (1) \| Respond to of 16892

Datek sucks again this morning. I put in a couple of sell orders, limiting at the bid price, but they wouldn't execute. After a while, one bid moved above my limit, so it was obviously time to cancel the order. It's been "cancelling..." for over five minutes now, so I don't dare place a second order at a higher limit, in case it turns out I got filled at the lower price. This is the standard early morning Datek problem: Marketable orders don't get filled and can't be cancelled.

To: D. Chapman who wrote (10184)	11/11/1998 7:30:00 PM
From: Randall Thomas	Respond to of 16892

<<Why won't they take any responsibility for their site?>> Unlike many online brokers, at datek the party line has always been that it is the customer's problem if something on dateks end prevents the customer from entering a trade, or if a market order takes 10 minutes to execute at the open, etc. I suppose the theory is once they open the floodgates to actually fixing customer order (which brown and etrade both do in the sort of agrecious situations that come up here on datek) they will have be bombarded. Does anyone know WHAT market makers they are sending their market-order orderflow to? are they just snet preferencing whoever is in the inside mkt? randall