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Non-Tech : Brown & Company New "5 and 10 Store"? -- Ignore unavailable to you. Want to Upgrade?

To: Steve Smith who wrote (209)	11/9/1998 4:32:00 PM
From: David Harker	Read Replies (1) \| Respond to of 1865

Steve, I completely understand that they screwed up a "computer upgrade" a few weeks ago, and that things at Brown have sucked since then, as their non-web systems got swamped. I also know that lots of their customers are really frustrated, I've seen that on several SI threads lately. It sounds like you, and many others, have every right to be frustrated - I probably would be too... I was just suggesting they get a little break on this one, given that a fire is probably not their fault, and definately out of their control. As a point of reference, at 1:15pm CST today I was able to get in to: 1) their Web site 2) their PC Direct system (direct modem dial up), and 3) their "DirectLine" touch-tone phone trading system. I didn't try a trade, but was able to change my password, and view my portfolio (I'm a new Brown customer, just got my "new customer" packet -- wish me luck :-). Best of luck to you, I'm sure there are many good brokers out there.