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Non-Tech : Fidelity FOX Spartan Brokerage -- Ignore unavailable to you. Want to Upgrade?

To: gringodoc who wrote (17)	11/10/1998 1:58:00 PM
From: Jim S	Read Replies (1) \| Respond to of 222

Muchas gracias for the help, compadre. I'm using the latest version of FOX+ (1.5.2) on a PII 233MHz 64 MB machine, in a Win 98 environment. Like you, I periodically go through and manually delete the "garbage files" that Fidelity's programmers didn't see fit to delete automatically. Even so, if you let FOX+ run for more than, say, 20 minutes, it slows down to a virtual stop. Their techies say that the only solution is to log off and log on again, but my experience is that it requires actually shutting down the program and restarting it. But, compared to my current fuss, the molassas speed of FOX+ is a minor irratation. I'm REALLY unhappy about their lackadasical attitude with an offline marketmaker. otra vez, gracias, jim

To: gringodoc who wrote (17)	11/20/1998 4:44:00 PM
From: Allan Chu	Read Replies (2) \| Respond to of 222

How to get F.O.X.+ 1.5.2: ===================================================================== There is a F.O.X.+ upgrade version that is currently available to be downloaded from our Web site. This upgrade will run on Windows 95 or Windows 98. The URL for the site is foxdownload.fidelity.com. This version of F.O.X.+ will allow us to keep our customers up to date more efficiently. Before attempting the download you want to be sure that your video resolution can be set to 800x600. That is the minimum resolution requirement for the program to run. It is also necessary to use a browser more current than the one that was originally packaged with F.O.X.+ (Netscape 2.02). We are pleased to have you as a Fidelity customer. When we can be of assistance, please send us another message at any time. If you prefer, you may contact us at 1-800-544-0240. We document all technical questions and responses in your file so any of our representatives can assist you. Sincerely, David Gunaseelan Technical Support Team Fidelity Investments