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Strategies & Market Trends : Waiting for the big Kahuna -- Ignore unavailable to you. Want to Upgrade?

To: Paul K who wrote (33458)	11/10/1998 4:15:00 PM
From: ILCUL8R	Read Replies (1) \| Respond to of 94695

Paul, OT:OT AT&T's Worldnet.att.net did the same as your ISP. AT&T did this about 6 months ago and members really raised a storm, many quit, one even began a web page to collect info from users to mount a class action suit. AT&T's problem is the way they advertise "unlimited" but actually limit users. AT&T is better than yours. I get up to 150 hours per month. But, AT&T provides relatively poor service, many busy signals, disconnects, and limited 56k service to only some locations. They complain that local tel co infrastructures are the problem. So why do my local buddies using AOL get connect rates in the high 40k and low 50K with no busy signals -- using the copper loops I have. Such is life on the Internet. >>ALL Dial Up Internet Access Members: Your current Internet access rate will remain the same, however unlimited usage will change to 100 hours online usage per calendar month. Additional usage over 100 hours will be billed at $1.00 per hour*. All other service features will remain the same....<<

To: Paul K who wrote (33458)	11/10/1998 9:46:00 PM
From: Patrick Slevin	Respond to of 94695

<Additional usage over 100 hours will be billed at $1.00 per hour> Really, I am stunned. Particularly because of bad service. I am accustomed to lousy service from @Home but when I had problems accessing your remark I launched IE on another computer using a basic ISP and it's still waiting to log on. Why should I pay for their mistakes, I could be paying by the minute here and all I have on the other machine is a blank screen. I agree with Richard. If these people wish to hit us with access charges we should find another provider. My other screen is still blank. If I had to pay an ISP for this my check would be as well.