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Technology Stocks : CheckFree Holdings Corp. (CKFR), the next Dell, Intel? -- Ignore unavailable to you. Want to Upgrade?

To: TLindt who wrote (59)	11/11/1998 6:41:00 AM
From: jjs_ynot	Read Replies (1) \| Respond to of 20297

ckfr on the web biz.yahoo.com

To: TLindt who wrote (59)	11/11/1998 6:59:00 AM
From: zuma_rk	Read Replies (2) \| Respond to of 20297

OT Post: Well, just received my welcome package from Intuit Online Services (IOS)/CF to transfer over my grandfathered "Checkfree Direct" service over to the Quicken/CF service. I was all set to "review" what I thought was a very good job by CF in terms of their application process, FAQ materials, etc. (more on that later, though)... However, I definitely have a (rare, but significant) complaint, although it's probably falls on the Quicken side of things (which, IMHO, impacts CF, because Quicken consumers will assume it's the billpay provider's fault). In previous posts, I mentioned that I typically download my banking transactions from (the dreaded) CitiSalySmithBarneyTravellingWilburyCorpGroupUniverse Bank, as well as my Amex, Schwab and E-trade details, all of which is a HUGE timesaver, and more than worth the nominal price of Quicken software. However, as bizarre as this may seem, in the IOS enrollment package it says cryptically that "Your bank (Citi) is not currently a participant in Bank On-Line." What I now understand this to mean is that while now I can use IOS to pay my checks via the web (much better than logging off and using dialup), for some strange reason I have to give up the ability to continue to download my Citi banking transactions!!! Apparently, a checking account in Quicken can only be linked to ONE online provider, even though the web services I rely on from Citi and IOS are completely different (one for statement activity and one for billpay). Now, you may say that I'm nit picking the service, but to me this is a huge Quicken blow that is likely to translate to a negative perception of billpaying services in general by us early adopters, and it's a significant enough bug that CF/Intuit should patch Quicken to allow a user to pay bills electronically while also being able to connect to his/her bank for other services, even if the bank is not a participant in the so-called "Bank On-Line" program (very confusing to the average consumer, in that only yesterday Citi was downloading transactions just fine). Anyhow, sorry for the 6:30am diatribe, but I had high expectations for the Intuit/CF service. Most likely, I'll call Quicken's customer service and they'll be like, "Oh yeah, hit control-shift-click-space bar-and all four arrows on your keyboard at the same time, and you should have no problem...." Seems like an easy problem for Intuit/CF to fix -- hope they do... Regards P.S. -- Also, my first criticism of CF technical support, which is otherwise EXCELLENT in their work. Called at 10:30PM last night (the insert says they're there until 11). 15 minutes on hold with no answer, so I gave up... RK