To: Secret_Agent_Man who wrote (1176 ) 11/12/1998 10:21:00 AM From: neverenough Read Replies (1) | Respond to of 30916
News November 12, 09:10 Eastern Time HACKENSACK, N.J. (Nov. 12) BUSINESS WIRE -Nov. 12, 1998--IDT Corporation (NASDAQ: IDTC) announced today that it has signed an agreement with 1-800-FLOWERS to integrate IDT's Click2Talk application into its web sites, whereby users will be able to speak through their computers to sales and customer service representatives on the telephone via the Internet. Click2Talk offers web users a live phone connection without the inconvenience of having to log off the Internet, while offering businesses the opportunity to enhance client relations by adding the element of human voice to customer interaction. When a customer accesses the www.1800flowers.com order form for international services, for example, the Click2Talk icon appears right on the site. The customer clicks on the icon and the call is seamlessly routed over the Internet from the consumer's PC to a live representative at 1-800-FLOWERS, enabling the customer the opportunity to ask questions about specific products or policies. Any reservations that consumers may have about giving credit card or personal information over the Internet are alleviated. Additionally, because calls are routed over the Internet until they reach the U.S., international customers can reach toll-free numbers that are inaccessible through traditional long distance phone service. "1-800-FLOWERS is very excited to be adding Click2Talk to our E-Commerce platform," Donna Iucolano, Vice President, Interactive Services at 1-800-FLOWERS. "The E-Commerce industry offers numerous applications and services to web consumers, but live interaction is integral when it comes to building customer relations. With Click2Talk, we can offer our customers the best of both worlds." Click2Talk works in conjunction with Net2Phone, IDT's Internet telephony division, which has already routed over 50 million minutes of IP telephony phone calls. More information about Click2Talk is available at www.click2talk.com, where users can test out the application, or by calling 888-872-1230. IDT is a leading emerging multinational carrier that combines its position as an international telecommunications operator, its experience as an Internet service provider and its leading position in Internet telephony to provide a broad range of telecommunications services to its wholesale and retail customers worldwide. The company provides its customers with integrated and competitively priced international and domestic long distance, pre-paid calling cards, Internet access and, through its Net2Phone product offerings, Internet telephony services including Net2Phone Direct, Net2Fax, and Click2Talk. For more information about IDT's Internet telephony services, please visit www.net2phone.com. 1-800-FLOWERS, headquartered in Westbury, New York, is the world's largest florist with $300 million in sales and more than 2,000 employees. Recognized as a leading integrated marketer, 1-800-FLOWERS is accessible through the company's stores, via the Internet (www.1800flowers.com), America Online (keyword: flowers) and other on-line services, and by calling 1-800-FLOWERS 24 hours a day, 7 days a week. All 1-800-FLOWERS orders are hand crafted to reflect the sentiments of the sender and are delivered only through the best neighborhood florists worldwide. Except for historical information, all of the expectations and assumptions contained in the foregoing are forward-looking statements involving risks and uncertainties. Important factors that could cause actual results to differ materially from such forward-looking statements, include, but are not limited to, the competitive environment for Internet telephony, changes of rates of all related telco rates and services, legislation that may affect the Internet Telephony industry, IDT's ability to operate the services described on a large scale commercial level. For additional information regarding these and other risks associated with the Company's business refer to the Company's reports filed with the SEC. -------------------------------------------------------------------------------- bh/ny* CONTACT: Sarah Hofstetter IDT Public Relations 201-928-2882/ sarah@corp.idt.net or Greg Bouris 800-FLOWERS 516 237-4973/ gbouris@1800flowers.com KEYWORD: NEW JERSEY INDUSTRY KEYWORD: TELECOMMUNICATIONS COMPUTERS/ELECTRONICS COMED INTERACTIVE/MULTIMEDIA/INTERNET Today's News On The Net - Business Wire's full file on the Internet with Hyperlinks to your home page. URL: businesswire.com