Silicon Investor (SI) -- The First Internet Community

STOCKTALK

We've detected that you're using an ad content blocking browser plug-in or feature. Ads provide a critical source of revenue to the continued operation of Silicon Investor. We ask that you disable ad blocking while on Silicon Investor in the best interests of our community. If you are not using an ad blocker but are still receiving this message, make sure your browser's tracking protection is set to the 'standard' level.

Technology Stocks : Dell Technologies Inc. -- Ignore unavailable to you. Want to Upgrade?

To: freeus who wrote (78136)	11/11/1998 12:59:00 PM
From: Venkie	Read Replies (1) \| Respond to of 176388

I ck arts...????? :) Plcm still on a roll..I am waiting for pair to come to me..below 10 and sell at 13..eggs may be a candidate...onsl also

To: freeus who wrote (78136)	11/11/1998 1:16:00 PM
From: Don Martini	Read Replies (1) \| Respond to of 176388

Answering your request for service experience. My Dimension 400 modem went out, called Dell, they had a new one installed before lunch the next day. Superlative! I get this kind of service for 3 years for less than 100 bucks. Standard service in computerdom is to fix it wrong twice before they get it right, a week and three trips later. Such a sweet change! Now let me tell you about the white box I bought last year ... Don

To: freeus who wrote (78136)	11/11/1998 1:44:00 PM
From: stock bull	Read Replies (1) \| Respond to of 176388

Hi Freeus, I thought no one would ask about my experience with Dell's technical support. <ggg> My first call was in regards to adding a second hard drive to my Dell Dimension computer. I needed to know the configuration of the drive that Dell built into my computer. The technician (a very knowledgeable young lady)looked up the disk drive's configuration on her computer and asked me to compare the jumper settings with the one installed in my drive. I told her that I didn't know how to get the drive out of my computer in order to check the settings. She took the time to give me complete instructions and walked me through the process. Once I had the drive out of the computer, we compared the jumper configuration to what she had on her screen. There were differences between my drive and her screen. She gave the situation some thought and told me to use the Dell drive as it was configured and to go ahead and install the slave drive. I followed her instructions and everything worked just fine. She spent about one-half hour with me on the phone. I found her technical knowledge to be excellent and her patience to be outstanding. I would give her performance an A+++. A few days later, my original speakers failed. The power switch didn't work. I called technical support and spoke to another representative. He give me some troubling instructions and agreed that the speakers were defective. He told me I would receive my replacement speakers within a few days. I was instructed to return my defective speakers. Two days later, I received my new speakers and returned to old ones. Dell paid the shipping fees both ways. A real class act. Two days ago I call technical support as I had a problem connecting a new scanner that I received for my birthday. The Dell technician gave me exact instructions on how I should connect the scanner to my computer. Before he said goodbye, he told me that the scanner I was installing had a possible problem with the installation software and advised me to call the scanner's manufacture to see if I had the latest version of the software. Now, that's what I call service. All in all, I can't begin to tell you how pleased I am with Dell's technical support. That's my experience. Stock Bull