To: Erez who wrote (2535 ) 11/18/1998 9:57:00 AM From: GUSTAVE JAEGER Respond to of 3194
Any hint about ODIS cooking some VoXML stuff?October 12, 1998, Issue: 704 Section: Top Of The Week Vendors Unite For Voice On The Web -- Motorola, SAP, Visa, And Others Seek To Expand Access To Web ServicesGregory Dalton More than a dozen vendors, including Motorola, SAP, and Visa International, joined forces last week to let users one day be able to give voice commands over telephones for transactions they now conduct on the Web using browsers. The group, which calls itself the V-Commerce Alliance, includes Internet technology vendors such as BroadVision Inc. and WebMethods Inc. BroadVision will add speech-recognition technology to its One-to-One server early next year, says VP of marketing Sandra Vaughn. Motorola's contribution involves VoXML, a programming language for developing voice applications the company introduced last week. SAP already has APIs that let developers write code for linking voice commands to its R/3 software suite, and plans to provide some of that functionality itself as it opens its apps to the Internet. "Anywhere you have Web applications, it's easy to have speech applications," says Robert Wenig, director of advanced technology at SAP Labs The adoption of speech-recognition technology "will open up the world of E-commerce to anyone who has a telephone," says Donna Fluss, an analyst at Gartner Group Inc. Fidelity Investments will do just that next month by expanding its use of speech-recognition technology. Since February, the mutual fund giant has offered customers the ability to retrieve stock and mutual fund quotes over the telephone by speaking the name of the company. It will significantly enhance that service in a pilot service that lets users conduct actual stock trades over the phone."The full gamut of our mainstream service will be enabled with speech," says Judith McMichael, Fidelity VP of marketing. Fidelity hopes to reduce costs at its call centers, which handle more than 600,000 calls daily. The new service, based on voice technology from Nuance Communications, one of the leaders of V-Commerce, is slated to be implemented early next year.Copyright ® 1998 CMP Media Inc.