To: vampire who wrote (68 ) 11/11/1998 11:15:00 PM From: JanyBlueEyes Respond to of 107
Virtual HouseCall From the latest 10K sec.gov Virtual HouseCall ("VHC"), as developed by CRA (Covalent Research Alliance Corp.), is an interactive voice recognition system that CRA believes excels in the type of data collection and analysis required by healthcare industry segments focused on disease management. Disease management is a comprehensive, integrated approach to care and reimbursement with the goal of promoting maximum healthcare provider efficiency and effectiveness. Data collection becomes key to continuing assessment of disease management programs. VHC is a telephone-based service that has been designed to reach large numbers of patients in a personalized and supportive manner. VHC automates the administration of subjective quality of life surveys and psychosocial assessments, provides patient access to disease specific educational and resource libraries, and facilitates the publication of personalized reports through on-demand printing services and faxes to healthcare providers and patients. VHC is concentrating on five disease states that account for 70% of managed care's patient expenditures. Virtually all managed care organizations and many pharmaceutical companies are developing disease management programs in the areas of asthma, diabetes, hypertension, depression and congestive heart failure. CRA intends for VHC to play an important role in disease management programs. Its content is modular and customizable, and the computer platform and telephony systems are highly scaleable. CRA has positioned VHC as a research and patient education service. This allows for the greatest flexibility for CRA's customers. Surveys can be administered once, while VHC-based patient tracking, assessment, education can be provided as often as monthly. Per transaction costs are calculated by type of service, length and frequency of interaction, and the number of contacted patients.