To: BGR who wrote (80873 ) 11/16/1998 9:15:00 PM From: jay v. harper Read Replies (2) | Respond to of 176388
-------------------------------------------------------------------------------- BW0658 NOV 16,1998 17:42 PACIFIC 20:42 EASTERN ( BW)(GLOBAL-TECH-DIST-COUNCL) Direct Sales Strategy Not Likely to be a Winner for Compaq, Predicts Channel Advocate Business Editors & High-Tech Writers SANTA ANA, Calif.--(BUSINESS WIRE)--Nov. 16, 1998--The recent move by Compaq Computer toward a direct sales strategy is a misguided reaction to market forces, said David R. Dukes, chairman of the Global Technology Distribution Council (GTDC). Established in 1998, the GTDC's members include market share leaders in information technology (IT) distribution from around the world. Among one of the most important objectives of the council is to give voice to key industry issues, such as establishing standards in electronic commerce, while also being a powerful advocate of the IT channel and the value it adds for customers. According to Dukes, an 18-year veteran of the IT industry, the new Compaq strategy to sell a portion of its products directly to customers rather than through distributors and resellers may pay some dividends in the short term. "But, within the year, it could cost them significant loss of market share, as they experience the difficulty of competing with their resellers," he said. Compaq is embarking on a strategy that is not cost effective and one from which other vendors ultimately have backed away, Dukes said. "Their new strategy apparently fails to recognize several important factors, including the powerful relationships which resellers have with their customers (the ability to influence brand preference), as well as the importance of third-party products offered by resellers and distributors, which are critical to providing customers a complete solution. "It is surprising that Compaq seems to have forgotten what drove them to No. 1 market share -- the blend of their great products complemented by their unwavering commitment to the channel," Dukes said. According to Dukes, the question now becomes who will benefit from Compaq's new strategy. "Will Hewlett Packard, IBM and other vendors implement programs to strengthen their commitment to the channel? Or will they follow Compaq's move? Should they do so, the current momentum of channel assembly and white boxes will become an absolute tidal wave as market share begins to shift dramatically," Dukes said.