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Technology Stocks : Dell Technologies Inc. -- Ignore unavailable to you. Want to Upgrade?

To: kemble s. matter who wrote (80876)	11/16/1998 9:26:00 PM
From: Mohan Marette	Read Replies (1) \| Respond to of 176387

Dell Poll reveals what IT managers are concerned about. Hey Kemble: Interesting survey here,details at DELL web site. ============================================= POLL: CORPORATE IT PROFESSIONALS MORE CONCERNED ABOUT SERVICE & SUPPORT THAN COMPUTER HARDWARE Dell Poll Identifies What Really Keeps I/T Managers Up at Night LAS VEGAS, Nev., Nov. 16, 1998 -- The major issue keeping IT professionals awake at night is the increasing complexity and loss of accountability in service and support, according to a recently completed online poll conducted by Dell Computer Corporation. Service and support concerns overwhelmed other widely reported computer hardware and software issues, such as Y2K and sub-$1,000 PCs. Michael Dell presented the survey results as part of a COMDEX media briefing entitled "Direct Perspectives" today at the Las Vegas Country Club. > According to a survey completed by more than 1,000 IT professionals at www.dell.com, service and support leads the list of issues keeping IT managers awake at night. Internet privacy and security, and the need for greater levels of network bandwidth placed second and third, respectively. Only 9 percent of those surveyed reported concern over whether to deploy sub-$1,000 PCs, and only 18 percent of respondents were concerned about implications of the Year 2000 rollover. "Many in our industry continue to promote the latest software and hardware inventions, often with little connection to customer concerns," said Michael S. Dell, chairman and CEO of Dell Computer Corporation. "Many companies have approached service and support capabilities through vertical integration or acquisition. We think there's a better way." "We believe customers needs are too distinct and complex for a one-size-fits-all solution. Our industry must deliver greater choice, flexibility and accountability in service and support. While Dell is a leader in many customer service surveys, we all need to do better," added Mr. Dell. Rounding out the list of top 10 issues (implications of Y2K is No. 11) are:.........

To: kemble s. matter who wrote (80876)	11/16/1998 11:05:00 PM
From: Mohan Marette	Read Replies (1) \| Respond to of 176387

DELL SHIPS PCS WITH CISCO ADSL MODEM Kemble: Just saw this, don't know whthere it has been posted yet, but what the heck. ===================================================== LAS VEGAS, NEVADA, U.S.A., 1998 NOV 16 (Newsbytes) - By Matt Hines, Newsbytes. Dell Computer Corp. [NASDAQ:DELL] announced that it is ready to begin shipping desktop computers that feature factory- installed ADSL (asymmetric digital subscriber line) modems this morning at the Comdex convention. The announcement came shortly after the news that the PC builder's close competitor, Compaq Computer Corp. [NASDAQ:CPQ] is also ready to launch new PC models specifically designed for high-performance Internet use. Dell said that it will begin delivering the machines this week. The PCs boast factory-installed ADSL modems built by Cisco Systems Inc. Dell officials touted the claim that the Dimension line PCs will provide access to the Internet from four to 125 times faster than traditional 56 kilobits-per-second (Kbps) modems, while allowing customers to use the same phone line to talk on the telephone. Dell also introduced a program whereby buyers will be able to utilize its broadband services partner, US West, for a one-stop Internet access package. In addition, Dell said service and support for the computers will be provided for the modems under Dell's standard system three-year limited warranty phone support. To receive the US West offering, customers must be in a selected US West coverage area and their Internet service providers must support US West ADSL, according to Dell officials. The company's chief executive and founder, Michael Dell, will deliver a keynote address to Comdex attendees this evening. In a statement, the executive pointed out the advantages of his company's latest offering. "We're taking the guesswork out of the ADSL setup process," said Dell. "This will make high-speed Internet access easier to get for consumers and provide a manageable telecommuting solution for our corporate customers." Dell announced its first high-speed Internet initiative with US West and Cisco in May. Since then, the company has announced pacts with industry Bell Atlantic, SBC, @Home and 3Com US West provides MegaBit ADSL services to customers in 40 cities and 13 states, including Denver, Phoenix, Seattle, Portland, Minneapolis, St. Paul and Salt Lake City. MegaBit services begin at $40 a month for both residential and business customers, Dell spokesmen said. The Dimension PCs with the Cisco ADSL modem will start at $1,329 and include a 333 megahertz (MHz) Intel Celeron processor, 32 megabytes (MB) of memory, a 15-inch monitor, 8MB of video memory, and CD-ROM drive. For its part, Compaq introduced a 400MHz AMD K6-2 powered machine targeted at high-speed Internet capabilities which includes a built-in modem developed by Compaq and Lucent Technologies Inc. The company also launched an initiative to provide buyers with easy Internet connectivity through its Internet service which is powered by GTE. More information on Dell is available at dell.com