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Non-Tech : CompUSA (CPU) -- Ignore unavailable to you. Want to Upgrade?

To: James F. Hopkins who wrote (830)	11/18/1998 6:53:00 PM
From: Bill Wexler	Read Replies (4) \| Respond to of 3187

Lousy customer service at CPU I notice that the main complaint about CPU seems to be lousy customer service. There were several letters to the editor in the WSJ today in response to a negative article by an analyst, the authors generally agreed that CPU was a terrible place to shop. For me it's really not that big of an issue since when I shop at one I either know exactly what I want or I'm there to browse through the games. I was aware of these complaints for some time but I was under the impression that the company was actively implementing a better customer service policy and upgrading its IS technology. In the high-growth areas of the business - particularly training - I have heard very favorable comments from customers. Am I missing something here? Is CPU getting better or worse in this regard?