To: tom pope who wrote (7501 ) 11/19/1998 11:33:00 AM From: pat mudge Read Replies (1) | Respond to of 18016
Official Ubiquity press release. for those who don't know this company, they have state-of-the art call center technology. Their web site is worth checking out: ubiquity.net Ubiquity Software Corporation Becomes Newbridge® Affiliate Computer Telephony Software to Create the Next Generation of IP-based Distributed Call Centers and Centrex KANATA, Ontario, November 19, 1998 – Newbridge Networks (NYSE: NN; TSE: NNC) today announced that Ubiquity Software Corporation has become a Newbridge® Affiliate company. Ubiquity is a leader in designing and marketing communications software for the new generation of Internet Protocol (IP)-based telecommunication systems. The company specializes in providing communications solutions for call centers, carrier-scale managed services offerings and corporate intranets. Ubiquity is one of the first companies to demonstrate IP-based distributed call centers and Centrex and is the recipient of five UK National Research and Development awards. "I am delighted to strengthen our association with Newbridge Networks," said Simon Gibson, President and Chief Executive Officer, Ubiquity Software. "Newbridge Networks is well-positioned to help Ubiquity take advantage of today's growing IP telephony market. Newbridge is a world leader in bandwidth management, frame relay, asynchronous transfer mode (ATM), IP technologies and network and service management. This expertise is complemented by an in-depth knowledge of service provider and end user requirements. Newbridge delivers flexible and scalable voice services and quality of service (QoS) control that is an essential part of a deployment strategy." "Our joint objective is to enable service providers to offer premium, differentiated services to customers from one network through high value applications such as distributed call centers and Wide Area Multiservices Centrex," continued Mr. Gibson. "There are enormous advantages to creating services that are based on open software environments, such as the Helmsman Communication Server and IP. Many of these new telephony services are freed from the constraints and limitations of proprietary hardware and infrastructure." The Java-based Helmsman Communication Server resides on a web-server and passes call control to the switch or gateway. It provides a platform to connect disparate network elements to clients and subscribers through a unified delivery mechanism. This enables service providers to deliver computer telephony applications directly from the Internet, eliminating the need to distribute software using traditional methods. The server also supports the component parts of the legacy network as well as new IP telephony systems, such as the Vienna Server, the Siemens/Newbridge MainStreetXpress™ 36100 Access Concentrator and MainStreetXpress 56040 Voice Services Control Point. Helmsman completely separates the user from the complexities of networks that often involve a mixture of circuit-switched and packet-based voice, data and image services with associated information sources. Services delivery is simplified and accessible regardless of location and the client platform. Helmsman is also scalable from one to millions of network devices. As a result, call centers become virtual and truly distributed. For example, call center agents can work from home without compromise because once logged onto the system, their telephones are mirrored to their office extensions with all the embedded computer applications over the same link. "I believe the existing generation of call centers have optimized their technical potential," said Terence Matthews, Chairman and Chief Executive Officer, Newbridge Networks. "However, the starting point for IP-based systems encompasses mobility, voice and data convergence, flexible and fast provisioning, scalability, web fusion and multimedia. Telephone companies throughout the world are recognizing the significance of this change and responding to it." "The call center business is rapidly expanding and I believe this growth will accelerate as operators begin to provide their customers with the solutions we will bring to market," continued Mr. Matthews. "Furthermore, the Centrex market has struggled to deliver a real response to the demands of computer telephony integration (CTI). Newbridge Networks and Ubiquity provide a highly flexible and scalable solution to this challenge. Ubiquity will be a key partner in our roll out of compelling new services to our customer base." Ubiquity Software Corporation, a Newbridge Affiliate company, develops distributed, scalable IP telephony software products for corporate and carrier networks to enable managed services, such as Wide Area Multiservices Centrex and distributed call centers. Ubiquity is the receipient of four consecutive National Research and Development Awards since 1994 and was the overall winner of the National Multimedia and Innovation Award in 1995. Ubiquity is UK-based with head offices in Newport, South Wales. News and information are available at www.ubiquity.net. Newbridge Networks manufactures, markets and services networking solutions to organizations in more than 100 countries. The Company leverages its relationship with a growing family of Newbridge Affiliate companies and strategic alliances with Siemens and 3Com Corporation to deliver seamless, end-to-end solutions. Newbridge customers include the world's 300 largest telecommunications service providers and more than 10,000 corporations, government organisations and other institutions. Founded in 1986, the Company employs more than 6,000 people on five continents. News and information are available at www.newbridge.com. - end - Newbridge, logo are registered trademarks of Newbridge Networks Corporation. MainStreetXpress is a trademark used by the Siemens and Newbridge alliance for comprehensive solutions in broadband communication. No agency relationship, partnership, or joint ownership of a legal entity is to be inferred or implied by the use of the term alliance. Ubiquity and Helmsman are trademarks of Ubiquity Software Corporation Ltd.