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Non-Tech : Datek Brokerage $9.95 a trade -- Ignore unavailable to you. Want to Upgrade?

To: Robert Bethge who wrote (10359)	11/19/1998 5:50:00 PM
From: Gorak Shep	Respond to of 16892

It is unfortunate that our attempts to deliver better-performing and technologically advanced trading systems periodically encounter trouble. Or more specifically, change periodically to daily. And unfortunate is a massive understatement. You learn so much more when things break than you do when things work. Then you guys should be the most educated brokers on the net.

To: Robert Bethge who wrote (10359)	11/19/1998 6:06:00 PM
From: bluejeans	Respond to of 16892

I appreciate the information. It would also be beneficial to post immediately on this thread when the system is down. Many of us get upset having to try all the servers before we realize the entire system is down. This real time posting of the status of the system would potentially eliminate some of my residual posts.<G>

To: Robert Bethge who wrote (10359)	11/19/1998 7:44:00 PM
From: Diane Collins	Respond to of 16892

I could live with a real problems once in a great while (although you really should back-up systems that can handle this), but I have lost quite a bit money in the past from everyday slow responses from your servers. And no, it's not my internet connections, as I have T1 at work and cable-modem at home, and both have the same lack of response from Datek, but no one else. Not only can your servers be slow to answer, but I have had many trades go into the twilight zone where I have not only had no control for minutes at a time, but cannot even cancel an order. Seconds are a life time in trading, but 5, 10, even 20 minutes have gone by where I had absolutely no control. And the response that I get from your so-called customer service is pathetic at best, but usually condescending on top of that. And wowie-zowie, you give me my money back for the trade! Thank you, you just saved me 10 whole dollars on a $2000 loss. I think all were asking for is how about putting some more of our hard earned money into upgrading your system(s), instead of putting it all into your pockets. I'm afraid if you don't, you'll be losing a lot of costumers, including me! Let me say, when your systems do work, they work great. Unfortunately, that has not been the case lately, as you seem to be getting worse and worse as the days go by. Di

To: Robert Bethge who wrote (10359)	11/19/1998 7:52:00 PM
From: SeasideHeights	Respond to of 16892

You Wrote: <<It is unfortunate that our attempts to deliver better-performing and technologically advanced trading systems periodically encounter trouble. >> "Periodically"? You have been asked numerous times why interest payments aren't paid directly at the end of each month. You have continuously ignored this question. Please explain to all of us this trouble that, yes I agree, seems to happen periodically. That period defined as once per month. You wrote: << You learn so much more when things break than you do when things work. >> So do we. So do we. Awaiting your reply, but expecting to be ignored on the interest issue as everyone else has in the past. Suprise me with a silly fast response.

To: Robert Bethge who wrote (10359)	11/20/1998 2:58:00 AM
From: Diabolique	Read Replies (2) \| Respond to of 16892

Is Datek aware that when you use the Streamer, it asks you to enter your password in a an non-secured Java window? Is your password being sent uncrypted? This looks like a major security hazard.

To: Robert Bethge who wrote (10359)	11/20/1998 1:16:00 PM
From: Fred Puppet	Read Replies (1) \| Respond to of 16892

We should thank Robert Bethge for admitting that yesterday's problems were caused by a Datek hardware failure. This happens periodically, and whenever I call to ask what the problem is, the standard response is "We're having a problem with NASDAQ". The problem is physically local to Datek, yet they never want to admit it. So, thank you Robert, for being honest today. However, Robert is being quite disingenuous by suggesting that people should contact customer service about specific problems. During one of the previous failures, I decided to test Datek by complaining about a specific buy order. The Ask price fell far below my buy limit, and stayed there for about 30 minutes. When I complained over the phone, Datek told me to complain via email. The emails were ignored so I started calling again. Eventually they "found" my emails and responded by quoting the paragraph in the customer agreement that states if Datek's hardware fails and customers lose money, it's not Datek's fault. That's what they'll tell all of the customers who lost money due to yesterday's failure.