To: joe who wrote (25174 ) 11/23/1998 9:35:00 PM From: Steve Porter Respond to of 45548
All: (read this) Now many people wonder why I small Cisco all the time and think that 3COm is a better alternative: Well here's a true to life story (bear with me on this one, I gotta vent). I person, (let's say myself) get's a nice FAST cable modem (3-4Mbps downstream and 1Mbps return). The internet connection device of the future. A person (me) get's one of the first Samsung made cable modems to be deployment by the cable co. in this area. A person (me again!) experiences very fast connections with one problem. The modem locks up at completely RANDOM intervals. Well, that person, who just got the cable modem isn't at all impressed and calls the cable co (again and again and again). 4 sets of courtious and knowledgable cable repair dudes come to my house. They check the line, the head-end, the whole nine yards and say "Everything SHOULD be fine". So they swap modems (3 times!). Well, the problems continue and finally the person loses it. He calls his cable co and DEMANDS that someone fix the problem. The response from the other end of the line is "You have a Samsung modem right?". "Yes" . "Okay, well there is a problem with those modems. We are working with CISCO to fix it". "So it's a firmware thing?" "yes" "Is it a problem with the IOS software?" "yes" "When will it be fixed?" "hopefully in a couple of days.. we have been after Cisco for a couple of weeks". This is a real life story. I am not trying to influence anyone here, just relating the FACTS of the situation. Pretty friggin' pathetic huh.. and you pay more for Cisco's stuff for the ??support?? The conversation finished with "You guys should have used 3Com equipment" , "Well we are thinking of switching brands". Steve