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To: Mary Cluney who wrote (69124)	11/25/1998 12:25:00 PM
From: John Koligman	Respond to of 186894

Mary off topic By system problems I mean anything that would affect this, both hardware and software. I saw Tony's update about MTBF, and agree that software causes way more glitches than hardware these days. That said, when I was still fixing problems, very few at the O/S level were real bugs. Most were as a result of interface problems between OEM software and the O/S, some were performance problems due to tuning considerations, some were programmer errors, etc. etc. There really was a strong focus on reliability, and if a subsystem at MCI had an outage, the 'outage minutes' were calculated and assigned to the group determined to be 'at fault'. These guys would 'fight' over these minutes (in order to not be assigned them <ggg>). Even worse were the Japanese customers, as certain ones had to place ads in the local paper 'apologizing' if their systems were unavailable for a certain length of time. John